Content Specialist
Content Specialist
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Job Description
The Opportunity
As a Content Specialist on Euna Solutions Learning & Adoption team youll help bring clarity and consistency to the documentation that supports our government and nonprofit customers. Youll work closely with Learning Specialists Learning Experience Designers and LMS Admins to create and maintain user guides knowledge base articles and internal resources. This role is ideal for someone who thrives on organizing information enjoys seeing projects through to completion and is energized by collaborating with others to make things happen.
What Success Looks Like
- Delivering clear accurate and user-friendly documentation that supports customer learning and internal enablement.
- Taking ownership of assigned documentation tasks and following through to completion with minimal oversight.
- Collaborating effectively with team members and responding well to direction and feedback.
- Helping the team stay organized and on track by proactively managing documentation updates and deadlines.
Key Responsibilities
Documentation & Content Development
- Write and maintain user-facing documentation including help articles user guides job aids and some internal help resources.
- Translate technical concepts into accessible content for public sector users.
- Assist in updating and organizing content in Salesforce Knowledge.
- Use tools like iorad to create step-by-step walkthroughs and visual guides.
Collaboration & Support
- Work under the guidance of senior team members to support documentation needs across product lines.
- Participate in content reviews and incorporate feedback to improve clarity and consistency.
- Coordinate with LMS Admins Learning Specialists and Learning Experience Designers to ensure documentation aligns with learning content.
Project Execution
- Track and manage documentation tasks using project management tools.
- Ensure timely updates to documentation following product releases or process changes.
- Support content audits and help maintain version control across platforms.
What You Bring
Experience
- 13 years of experience in technical writing content development or a related role.
- Familiarity with tools like Salesforce Knowledge iorad SharePoint and the Microsoft 365 suite.
- Exposure to SaaS government or nonprofit environments is a plus.
Skills & Competencies
- Strong writing editing and organizational skills.
- Ability to apply accessibility standards as needed (e.g. WCAG AODA Section 508 ADA) is a strong plus.
- Ability to take direction follow through on tasks and meet deadlines.
- Collaborative mindset with a willingness to learn and grow.
- Comfort working in a structured feedback-rich environment.
Location
This position will be hybrid with 3 days/week in our Oakville ON or Atlanta GA office.
What Its Like to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of theperksthat Euna employees enjoy:
Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.
Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.
Flexible work day
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.
Benefits
Askus for a copy of our health and dental benefits!
Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit.
Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.
For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.
Required Experience:
Manager
Employment Type
Full-Time
