Client Manager
Client Manager
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Job Description
Great that youre thinking about a career with BSI!
Purpose of the role
To conduct on-site assessments against the requirements of relevant standards or specifications as required by BSI Group ANZ. To provide expertise produce assessment reports and make recommendations for certification decisions.
To promote the BSI product offering and solutions to our clients with the view of improving their business performance managing risk and Making excellence a habit
Key Responsibilities & Accountabilities:
Undertake ethical social responsibility and quality management system assessments in accordance with BSI Group ANZ requirements.
Prepare assessment reports and make presentations to deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Recommend the issue re-issue or withdrawal of certificates and report recommendations in accordance with BSI policy procedures and prescribed time frame.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
Establish and develop an effective partnership which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
Provide accurate and prompt information to support services working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Delivery the days as booked by the operations support team and maximize revenue-earning activity.
Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients business/technology and assist in the induction and coaching of new colleagues as requested.
Maintain and develop assessment skills and technical and management system standards knowledge.
Provide technical support to clients through business development sales and customer service staff
Key Performance Indicators
Delivery of man-days as booked in time and good quality work together with positive feedback from clients
Efficient feedback to both clients and internal queries
Timely submission of reports
Actively solve problems when needed with a can-do attitude
Add value to clients by identifying their needs and introducing multiple BSI services to improve clients business performance and help them Make excellence a habit.
Help to avoid customer attrition by providing quality value added service and technical support.
Travel requirements:
Based on client requirements
Knowledge and Experience
Essential Criteria
University graduate majoring in Agriculture or Food Science Food Engineering Technology or related discipline
At least 3 years working experience of QC/QA in agriculture food products industry or food safety management experience in food safety auditing is preferred
Commercial understanding of the compliance industry minimum 2 years of food safety and quality system management
Desirable Criteria
Assessors with multi-skilled capabilities in the various food systems will be given priority:
ISO/FSSC 22000 Food Safety Management System
HACCP (Hazard Analysis Critical Control Point)
GMP (Good Manufacturing Practice)
BRCGS (British Retail Consortium Global Standards)
SQF (Safe Quality Food)
Global GAP (Good Agriculture Practice)
Freshcare food safety and quality
Freshcare supply chain
2nd Party Supplier Chain audits for major brands and retailers
Ethical/Social Compliance Standards
ISOand 45001 Management Systems Standards
Skills and Abilities
Innovation
Design thinking critical thinking & problem solving risk tolerance business acumen project management presentation skills.
Digital Confidence
Statistical literacy data interpretation data-driven decision making data visualization data storytelling AI awareness
Adaptability
networking change management strategic thinking resilience effective communication and emotional intelligence.
Interpersonal
Conflict resolution influence & persuasion feedback & coaching collaboration cultural competence.
Personal Qualities / Aptitudes
Knowledge of business processes and application of quality management standards
Good verbal and written communication skills and an eye for detail
Be self-motivated flexible and have excellent time management/planning skills
Can work under pressure
Willing to travel on business intensively
An enthusiastic and committed team player
Good public speaking and business development skill will be considered advantageous
Our Excellence Behaviours: Client-centric Agile Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually please speak to a member of our recruitment team.
Required Experience:
Manager
Employment Type
Full-Time
