Benefits Counselor
Benefits Counselor
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Job Description
Benefits Counselor
Work type: On Campus
Location: Normal Illinois
Title: Benefits Counselor
Division Name: Finance and Planning
Department: Human Resources
Job Summary
Under general direction this position provides comprehensive guidance to faculty and staff on employee benefit and insurance programs and is responsible for administering leaves of absence. The role ensures benefits and leaves are managed in accordance with applicable laws and University policies and in coordination with external partners such as Central Management Services and the State Universities Retirement System.
This role requires a strong understanding of University policies and relevant legislation including the FMLA ADA and PWFA. Equally important it calls for a high level of compassion professionalism and customer service as the Benefits Counselor supports employees through important and often sensitive life events.
The Benefits Counselor collaborates closely with others within Human Resources and University departments such as Payroll and Equal Opportunity and Access to ensure the accurate and effective delivery of services.
Additional Information
University Benefit Highlights: $28.00 - $28.90 per hour 1. Any one or any combination totaling eighteen (18) months from the following categories: Customer Service Focus Monday - Friday; 8:00 a.m. - 4:30 p.m. Must be able to complete the following with or without a reasonable accommodation: September 2025 Resume Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply Transcripts - See Special Instructions to Applicants for additional options Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position. This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system please call Human Resources at .
-Insurance benefits including health dental vision and life
-Retirementand supplemental retirement planning options
-Tuition waiver benefitsavailable to staff as well as their eligible dependents
- Paidholiday/administrative closuresduring Thanksgiving and Winter Breaks
- Paidbenefit time
Additional University Benefit information including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here: Rate / Pay RateRequired Qualifications
A. college coursework in human resource management business administration social sciences or a closely related field:
-30 semester hours equals one (1) year (12 months)
-Associates Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelors Degree (120 semester hours) equals three (3) years (36 months)
B. work experience performing clerical or paraprofessional duties related to benefits and/or insurance benefits insurance retirement healthcare or human resources.
2. Two (2) years (24 months) of work experience comparable to that performed at the Benefits Officer level of this series.Preferred Qualifications
Thorough knowledge of and skill in analyzing and interpreting provision of employee benefit plans University policy and applicable state and federal laws.Work Hours
Functional Expectations
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.Proposed Starting Date
Required Applicant Documents
Reference ListOptional Applicant Documents
Certification of Retirement AnnuitySpecial Instructions for Applicants
Please fully complete the entire application including but not limited to the education and work history portions. Be specific on your work history including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however it will be converted to a full-time equivalency to determine combined length of experience. Please do not put see resume in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.
To be eligible for Veterans Preference points on the exam appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.
Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:
Fax: 309.438.0011 Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal IL 61790-1300
The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position you will receive a score calculated based on your education and experience and your name will be placed on the active employment register by exam score. After the application deadline the names within the top three scores will be referred to the department for interview.
Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois drivers license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.Contact Information for Applicants
Important Information for Applicants
Department
Human ResourcesHuman Resources is looking for a detail-oriented individual who thrives in a fast-paced environment and enjoys helping others to join us as a Benefits Counselor. This position serves the University campus by managing medical leaves of absence and administering the benefits offered to employees.
Current Opportunities
Department
Human ResourcesHuman Resources is looking for a detail-oriented individual who thrives in a fast-paced environment and enjoys helping others to join us as a Benefits Counselor. This position serves the University campus by managing medical leaves of absence and administering the benefits offered to employees.
Employment Type
Hourly
