IVR Architect/Conversational AI (Chatbot) expert
Charlotte NC
Detailed Job Description
- Experience with Conversational AI projects Intent identification and LLM development with strong expertise in developing conversational AI applications (chatbots IVR systems virtual assistants).
- Proficiency in integrating AI solutions with RESTful APIs and external services web services data retrieval and integrations with conversational AI platforms frameworks and tools.
- Build and refine chatbots virtual assistants and IVR systems that provide intuitive and effective user interactions.
- Experience with Generative AI models and fine-tune LLM-based conversations for high-quality context-aware interactions.
- Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
- Good to have knowledge in KORE AI as current IVRs are built on the KORE AI platform and integrations are required with KORE AI
Skills:
IVR Conversational AI generative AI LLM virtual assistants restful NLU NLP Kore AI.