Shop Manager - Nairobi & Western Region
Shop Manager - Nairobi & Western Region
Posted on :
09-07-2025
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1 Vacancy
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Job Description
Job Title: Shop Manager
Number of Positions: Two
Primary Reporting: Territory Manager
Secondary Reporting: Regional Director
Department: Regional Sales
Leadership Level: Leader of Teams
Job summary:
To plan direct & oversee the operations and fiscal (sales profitability) health of a retail cluster consisting of a minimum of three (3) Retail shops.
Job Magnitude: Team Size
Number of employees directly reporting to this job: 3- 6(depending on number of retail outlets in a region)
Number of indirect reports (i.e. employees reporting to the direct reports): 4-10 (depending on the size number of shops and category of shops i.e. premium standard shop-in shop or kiosk)
Number of 3rd party staff e.g. contractors consultants outsourced service providers reporting to this job: 10-30 (depending on the number of retail outlets in the region)
Key Responsibilities
1. Drive the Revenue & Profitability of the Shops within allocated Retail cluster
2. Reports & Sales projections/planning
3. Enforce SOPs across all Stores within the Cluster
a. Manage the shops look and feel i.e. merchandising consistent with the brand uniforms and consistency in animation activities inside or outside the shop
b. Manage balance between consignment stocks and DFP sales with an objective of maximising device sales
c. Cash management: maintaining accuracy & integrity in EJaze Tkash cash reconciliations and reporting.
d. Audit adherence to policies and procedures and take the necessary actions i.e. Team Training execute stock takes customer experience surveys
4. Internal & External Stakeholder Engagement
a. Represent the company in relation with local authorities proactive attitude to local authorities in order to seek business and promotional activities
b. Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
5. People & Performance management Drive performance culture holding weekly meetings with the teams manage staff welfare manage staff retention/attrition/replacement
Requirements
Qualifications- Academic and Professional
Bachelor s Degree in Business Marketing or related field
Experience
2 3 years experience in sales and retail management
Competencies
Technical competencies
Sales management
Customer relationship management
Sales Negotiation
Product Knowledge
Planning and Organization
Core competencies
Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking
Leadership competencies
Strategic orientation
Business Acumen
Results orientation
Developing self/others
Employment Type
Full Time
Key Skills
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