Fulfillment Coordinator

What Your Impact Will Be: 

• Serve as primary contact for National or Priority Accounts and Sales Managers in all telephone and written communications.
• Process account purchase orders from receipt to shipment to ensure accurate timely and economical shipments.
• Enter and maintain accurate pricing and toy specifications.
• Establish and maintain system code files and customer profiles.
• Maintain proper dating terms and promotional programs on all purchase orders.
• Perform the on-line stock commitment process.
• Research and resolve domestic and order and shipment problems.
• Monitor ad order activity for all accounts to ensure timely delivery of product for advertisement.
• Coordinate and monitor the shipment of allocated items.
• Provide accurate item order and shipment information to customers salesforce and management for use in planning scheduling and forecasting.
• Maximize order fill rates to assigned accounts.
• Initiate changes or cancellations of orders to avoid shipping problems.
• Work closely with Distribution Centers to ensure timely shipment of purchase orders.
• Some overtime required.

Qualifications :

What Were Looking For:

• Associates degree in business or related field.
• 1 years experience in customer support role.
• Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself team and partners to the highest standard for performance necessary to achieve results.
• Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy excitement and personal investment.
• Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!
• Knowledge of order processing.
• Exceptional interpersonal and communication skills.  Ability to achieve results through communications within a worldwide network of markets and sources.
• Excellent analytical skills.  Must be able to predict/diagnose problems and identify solutions.
• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
• Demonstrated ability to effectively manage multiple projects in a dynamic environment.
• Computer proficiency in Microsoft Office applications Word Excel and Teams
• Mature judgment and strong organizational skills.
• Basic understanding of EDI technology as it relates to the transmission of purchase orders and invoices.
• Thorough understanding of Fisher Price credit requirements dating terms and promotional programs.
• Exemplary attendance and job performance.
• Demonstrated a growth mindset by staying curious and continuously learning embracing challenges and improving themselves.

The base hourly rate for this position is between $2400 and $2600.
**This range is indicative of projected hiring range however base hourly rate will be determined based on a candidates work location skills and experience. Mattel offers competitive total pay programs comprehensive benefits and resources to help empower a culture where every employee can reach their full potential.

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex gender gender identity or expression sexual orientation veteran and protected veteran status disability status and or any other basis protected by applicable federal state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy