Recovery and Support Specialist
Recovery and Support Specialist
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Job Description
The Recovery and Support Specialist plays a vital role in supporting TALs mission to help customers return to wellness and work following a claim. By leveraging their allied health expertise the Recovery and Support Specialist collaborates with claims consultants and external rehabilitation providers to design and manage tailored recovery programs. This role ensures that rehabilitation efforts are clinically sound strategically aligned with claim outcomes and delivered with empathy and professionalism to support vulnerable individuals during challenging times.
In this role you will:
- Collaborate with Claims Consultants to assess claimant needs and recommend appropriate rehabilitation services.
- Liaise with external rehabilitation providers to coordinate and manage tailored recovery programs.
- Interpret and critically analyze medical documentation to determine suitable interventions.
- Provide expert advice during case conferences and support decision-making on complex claims.
- Educate and coach Claims teams on rehabilitation products processes and best practices.
- Maintain accurate records and manage referrals using TALs claims system
- Communicate effectively with internal stakeholders external providers and occasionally with claimants.
- Support vulnerable customers with empathy ensuring their recovery journey is well-managed and compassionate.
- Contribute to team development through knowledge sharing and occasional mentoring.
- Stay informed about industry practices and maintain a strong understanding of income protection claims and life insurance operations.
Qualifications :
- 36 years in allied health preferably within insurance or a rehabilitation provider
- Prior exposure to claims processes (in a supporting capacity not as a claims assessor)
- Background in life insurance or workers compensation (injury management roles preferred)
- Allied Health qualification in Physiotherapy Psychology Occupational Therapy Rehabilitation Counselling Exercise Physiology
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
