MS Engineering Operations Associate (Analyst) - OpenText Content Server – Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

Driven by curiosity you are a reliable contributing member of a team. In our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

OpenText Content server support analyst

Role Overview

An OpenText Content Server (OTCS) Support Analyst is responsible for managing and maintaining the OpenText Content Server environment within an organization. This role involves ensuring the stability performance and security of the content management system as well as providing technical support to users.

Required Skills

• Deep understanding of OpenText Content Server architecture functionality and features.
• Familiarity with installation configuration and administration of Content Server.
• Ability to diagnose and resolve technical issues related to Content Server.
• Experience with log analysis and error resolution.
• Proficiency in managing server environments including both Windows and Linux operating systems.
• Understanding of network configurations and server settings relevant to Content Server.
• Knowledge of database systems that might be used with Content Server such as Oracle or SQL Server.
• Ability to perform queries and manage database connections.
• Experience with RESTful APIs and SOAP for integrating Content Server with other applications.
• Understanding of middleware solutions for data exchange.
• Familiarity with security protocols and compliance standards relevant to information management such as GDPR or HIPAA.
• Ability to implement and manage security settings within Content Server.
• Skills in managing user roles permissions and access control within Content Server.
• Ability to monitor system performance and optimize configurations to ensure efficient operation of Content Server.
• Skills in creating and maintaining documentation for system configurations troubleshooting procedures and user guides.
• Ability to generate reports on system usage and performance metrics.
• Strong communication skills for interacting with users stakeholders and other IT professionals to gather requirements and provide support.
• Ability to convey technical information clearly to non-technical users.
• Experience in providing training and support to end-users to ensure effective use of Content Server.

Programming Skills:

• JavaScript Java HTML/CSS XML and XSLT SQL RESTful APIs SOAP OpenText Web Services GIT.

Enterprise Connectors:

• Knowledge of connectors or integration tools provided by OpenText for seamless connectivity with ERP systems like SAP or Microsoft Dynamics.

Customization Frameworks:

• Understanding of OpenTexts customization frameworks and best practices for extending the functionality of OTCS and xECM.

Workflow Development:

• Experience in designing and implementing custom workflows within OTCS to automate business processes.

Cloud Platforms:

• Familiarity with cloud platforms like AWS Azure or Google Cloud.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date