Support Facilitator - TAC and WorkCover outreach and case management
Support Facilitator - TAC and WorkCover outreach and case management
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Job Description
- Contract until June 2026. Full time Monday to Friday. Combination of work from home outreach and office
- Case management referrals and linkages. Develop independence and confidence in others
- SCHADS Level 4 $44.58 - $47.97 p/h plus super & salary packaging benefits
About You
Are you motivated to make a meaningful impact on the lives of individuals facing complex needs due to workplace or road incidents Do you have the skills to support people in achieving their goals with empathy and resilience If youre adaptable committed and passionate about helping others navigate mental health challenges this role could be your next step.
Were looking for someone with the following attributes:
- The ability to effectively and quickly build rapport with people
- Effective listening skills an adaptable communication style and a desire to learn more
- Contribute positively within a team and work autonomously
- Familiar with technical terminology in a clinical setting
- Previous experience in mental health or outreach support (professional volunteer lived experience) supporting people with complex needs; ABI / AOD / mental illness / physical disability / dual diagnosis.
- Qualifications in Mental Health Social Science or other relevant qualification (or be actively studying) is beneficial
It is a requirement of this position to meet all compliance requirements in relation to NDIS Work Screening Working With Childrens Check work rights and possess a current & valid drivers licence.
About the Role
As part of our TAC team you will support participants on WorkCover and TAC throughout their recovery journeys. Our participants may have a mental health condition Acquired/Traumatic Brain Injury (A/TBI) or disability resulting from a workplace or traffic incident. Your role will be to help them build the skills and confidence to manage daily tasks independently with a strong focus on empowerment over direct intervention. The role operates in a hybrid model combining work-from-home office (Bendigo) and outreach support. Youll need a personal vehicle for work-related travel within a 110 km radius of Bendigo (You will be reimbursed for your travel expenses as appropriate).
This role entails:
- Community outreach and telehealth support case management and following established behavioural support plans
- Regular communication with care teams linking participants to a wide range of community and clinical services
- Developing professional relationships with individuals their families and others stakeholders in the community
- Managing referrals performing risk assessments providing accurate and timely case notes and reports
- Use of a variety of systems and navigate multiple platforms
This is a full-time contracted position Monday to Friday 9am-5pm until 30 June 2026.
What we can offer you
ermha365 is non-profit organisation that is part of The Disability Trust Group with a growth agenda across Australia. As an employee you will be offered:
- Support as needed utilising our 24/7 Employee Assistance Program
- Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
- Flexibility in working hours to suit work life balance
- Financial benefits including salary packaging to reduce your taxable income novated leasing and discounts with a variety of Australian retailers
- A supportive team environment that is engaging and inspiring
- Access to Fitness Passport making it easier to stay active and healthy as we care about your health and wellbeing
About ermha365
This job isnt for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. Were a lifeline for people who often feel like a square peg in a round hole - those who experience stigma and discrimination and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up and we never give in.
ermha365 is committed to the safety participation and empowerment of all children. Further information at and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities people with a lived experience of mental health and disability and people who identify as LGBTIQA to apply. Even if you only meet some of the criteria wed love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role please contact the Talent Acquisition team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.
Employment Type
Contract
