Consumer Advocacy Manager
Consumer Advocacy Manager
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Job Description
Passavant Memorial Homes is one of the foremost consumer-focused providers of support to individuals with intellectual disabilities autism mental health and behavioral health needs. The mission of Passavant Memorial Homes is to empower individuals to live successfully in the community. Our team of professionals have been dedicated to promoting choice and independence for individuals with intellectual disabilities for more than 120 years. Throughout our history we have continuously focused on ensuring the highest quality support and providing a variety of opportunities for our employees to develop and advance.
We are currently hiring a Consumer Advocacy Manager. This is a full-time position under the direct supervision of the Consumer Advocacy Director. The Consumer Advocacy Manager will be responsible for traveling to our regional offices and completing certified investigations as well as completing applicable information for assigned incidents within Enterprise Incident Management (EIM) in accordance with all applicable regulatory guidelines.
The ideal candidate must demonstrate great attention to detail be able to manage/ prioritize multiple projects and work independently in a fast-paced environment. This position will require travel to other regions and mileage reimbursement or company vehicle will be available for days of travel.
Apply today to find your career and passion at Passavant Memorial Homes!
DUTIES AND RESPONSIBILITIES OF THE CONSUMER ADVOCACY MANAGER:
- Conduct investigations in accordance with ODPs investigative process guidelines
- Enter update and close all reportable incidents as assigned in EIM in accordance with all applicable regulatory guidelines
- Participate in peer reviews
- Participate in the on-call rotation for Incident Management
- Participate in the Risk and Quality Management Committee
- Participate in the Incident Review Committee
- Perform other related duties as required and assigned
- On-call availability is required
REQUIRED SKILLS AND KNOWLEDGE OF THE CONSUMER ADVOCACY MANAGER:
- Valid PA Drivers license
- Bachelors Degree in Human Services or related field
- Must have completed the Certified Investigator training provided by the Office of Developmental Programs (ODP) and maintain the Certified Investigator certification with ODP
- Proficiency in Microsoft Office Products specifically Microsoft Excel
- Strong interpersonal communication skills
- Keen attention to detail
PASSAVANT MEMORIAL HOMES OFFERS:
- Competitive Wages
- Comprehensive Health Dental and Vision Insurance Coverage
- Generous PTO package
- 401K Retirement Plan
- Dynamic and Supportive Work Environment
- Career Development and Advancement Opportunities
Passavant Memorial Homes is an Equal Opportunity Employer.
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PMHFOS prohibits discrimination in any employment action; in admissions referrals operations or delivery of services against individuals because of their race (to include hair type hair texture or hair style) color religious creed (to include all aspects of religious observances and practice as well as belief) disability ancestry national origin (including limited English proficiency) age (40 and over) sex (to include pregnancy status childbirth status breastfeeding status sex assigned at birth gender identity or expression affectional or sexual orientation and differences in sex) genetic information marital status membership in volunteer emergency responder organization victim of domestic violence sexual assault stalking family care responsibilities reproductive health decisions and retaliation for initiating a complaint of discrimination or opposing or participating in the investigation of a discriminatory practice. Visit our Compliance page for more information.
PMHFOS is dedicated to achieving a diverse workforce through application of its affirmative action equal opportunity and nondiscrimination policies in all aspects of employment. PMHFOS celebrates diversity and has a no-tolerance policy for harassment or discrimination of any kind. We value the unique skills background and experience of all of our employees.
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Required Experience:
Junior IC
Employment Type
Full-Time
