drjobs Senior Associate - Customer Service

Senior Associate - Customer Service

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1 Vacancy
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Job Location drjobs

Gurgaon - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Career Opportunities

Position

Senior Executive Customer Care

No. of Positions

1

Department

Operations

Function

Customer Care

Location

Gurugram 90C

Key Responsibilities:

  • He/she should have experience of email handling.
  • Ensure adherence to documented processes procedures and controls
  • Liaise with other support units in Home Office (such as Operations Products Actuaries Finance Admin IT) to address the team issues and resolved
  • Publish MIS
  • WIP management
  • Track daily activity.
  • Maintain the DNPS score and accuracy.

Measure of Success:

  • Customer satisfaction scores
  • Agent satisfaction scores
  • TAT of Customer/Agent query resolution as per definedSLA
  • 100% compliance to standards.

Desired qualifications and experience:

  • Graduate with 2years experience in operations / customer service

Knowledge and skills required:

  • Customer centricity
  • Excellent communication skills
  • Good command on excel
  • Basic analytical skills

Career Opportunities

Position

Senior Executive Customer Care

No. of Positions

1

Department

Operations

Function

Customer Care

Location

Gurugram 90C

Key Responsibilities:

  • He/she should have experience of email handling.
  • Ensure adherence to documented processes procedures and controls
  • Liaise with other support units in Home Office (such as Operations Products Actuaries Finance Admin IT) to address the team issues and resolved
  • Publish MIS
  • WIP management
  • Track daily activity.
  • Maintain the DNPS score and accuracy.

Measure of Success:

  • Customer satisfaction scores
  • Agent satisfaction scores
  • TAT of Customer/Agent query resolution as per definedSLA
  • 100% compliance to standards.

Desired qualifications and experience:

  • Graduate with 2years experience in operations / customer service

Knowledge and skills required:

  • Customer centricity
  • Excellent communication skills
  • Good command on excel
  • Basic analytical skills


Required Experience:

Senior IC

Employment Type

Full Time

Company Industry

About Company

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