Fraud Strategy and Analytics Director
Fraud Strategy and Analytics Director
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Job Description
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
Mountain America Credit Union (MACU) is a financial institution with over $20 billion in assets with branches in the mountain west area. The Fraud Strategy and Analytics Director reports to the VP of Fraud Management and will help develop MACUs fraud prevention and analytics strategy and is responsible for leveraging vendor partnerships emerging technologies driving innovation and maintaining controls to keep pace with a rapidly changing fraud environment while enhancing customer experiences.Job Description
LOCATION/SCHEDULE
Mountain America Center
9800 S Monroe St
Sandy UT 84070
*This position can be hybrid (in office and remote work) OR can be considered for fully remote work with occasional visits to corporate office depending on business need.
To be effective an individual must be able to perform each job duty successfully.
Provides leadership and development of direct reports to ensure the highest level of performance and competence of Fraud Strategy and Analytics; builds a high performing team with succession plans cross-training stretch goals and objectives for each team member.
Working with VP of Fraud Management define the strategic plan for the development and maintenance of MACUs fraud platforms including rules models and detection systems both internally developed and with vendor partners. Responsible for implementation execution and outcomes. Ensures the strategy minimizes false positives and negative impacts on legitimate transactions.
Leads and directs the management of vendor relationships and systems focused on mitigating and managing fraud.
Define execute and supervise team projects establish project plans timelines communicate progress and ensure on-time delivery. Develop and maintain a culture of ownership accountability speed and focus. Take responsibility for the overall results of the Fraud Strategy and Analytics team.
Lead the development and utilization of advanced analytics techniques (machine learning AI etc.) to identify mitigate and respond in real-time to fraud patterns emerging threats and trends.
Keep current on developments in data management data analysis data visualization behavioral profiling machine learning and artificial intelligence as it relates to fraud prevention and fraud analytics. Responsible for directing ongoing development and maintenance of fraud data environments.
Direct team in the creation of robust dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies. Proactively communicate results to VP and Senior Vice President responsible for Fraud Management and other executive leadership.
Regularly collaborate with other business units to identify and mitigate emerging fraud threats. Provide training to other teams within Fraud and other business units to help reduce fraud risk increase efficiency and improve member experience in matters related to fraud as appropriate.
Continuously monitor and comply with all regulations as required by law including but not limited to Bank Secrecy Act OFAC FACT Act GLBA Regulation CC (funds availability) Regulation DD (TIS) SBA regulations Regulation E Regulation Z and other regulations as required by law as they relate to this role.
Partner with Product Engineering Data Science and Compliance teams to design risk strategies that enhance the safety of the platform and enable business objectives.
Document and maintain comprehensive fraud prevention strategy rules and model documentation.
Partner with technology and data teams to support fraud data analytics needs ensuring alignment to data policies and standards.
Oversee model risk validation with the Model Risk Management Committee (MRMC) to ensure fraud detection models are compliant effective and aligned with regulatory standards; contribute to model validation performance monitoring and risk assessments
Perform other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES
Experience
8 years in banking/financial services with expertise in fraud prevention
5 years of progressive leadership experience
5 years of progressive fraud analytics experience
Education
Bachelors degree from an accredited institution in business finance economics analytics or related field and minimum of 4 years of progressive experience preferred.
Licenses Certifications Registrations
Certified Fraud Examiner or other related certifications preferred.
Managerial Responsibility
Has supervisory/managerial responsibilities that are direct or through work leaders or assistants typically with a subordinate group of 2 to 15 employees. Estimates personnel needs and assigns work to meet these needs. Supervises coordinates and reviews the work of assigned staff. Recommends candidates for employment conducts performance evaluations and salary reviews for assigned staff and applies company policy.
Computer/Office Equipment Skills
Advanced skills with Microsoft Office Suite including Outlook Word PowerPoint and Excel (including statistical add-ons).
Extensive experience and knowledge of data base query analytics and fraud software systems.
Language Skills
Demonstrated ability to clearly express ideas methodology results and recommendations verbally in writing and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Other Skills and Abilities
Ability to Influence and engage with executives articulating complex strategies and their business implications.
Excellent leadership and people development skills.
Experience investigating application fraud account take over customer scams and mule activity while maintaining high quality customer service.
Experience in all applicable fraud related compliance regulations and applicable laws.
Strong business acumen and ability to interface with executive management.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.Adaptive to change responds positively to altered circumstances or conditions
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
Data analytics and data validation skills and proficiency in business data analysis (MS Excel etc.)Ability to effectively present information to groups and appropriately represent Mountain America is public and media appearances.
PHYSICAL ABILITIES/WORKING CONDITIONS
Physical Demands
Able to talk hear sit use hands to handle or feel and reach with hands and arms consistently
Able to stand walk kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less) distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusual environmental factors
Noise Environment
Moderate noise (business office with computers and printers light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
Director
Employment Type
Full-Time
