HR Operations Associate
HR Operations Associate
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Job Description
Job Title: HR Operations Associate - Central Services
We are seeking to hire an HR Operations Associate to join the Talent Services team. This role is not just about providing operational support to HR. We are looking for enthusiastic problem solvers who can apply their skills and constantly improve processes and systems providing support across various channels. Optimizing the delivery of our services is key to delighting our customer base and partners.
Roles and Responsibilities:
- Tier 1 Team Responsibilities: Handling queries from employees contingent workers alumni and candidates related to talent acquisition.
- Learning Services: Understanding and uploading training content addressing issues with course access and being the primary point of contact for training-related queries.
- Recruit Operations: Reviewing requisitions ensuring criteria like designation eligibility and qualifications are met and auditing as per process needs.
- Onboarding Activities: Acting as intermediaries between recruiters hiring managers business and candidates maintaining trackers and ensuring pre-onboarding activities are completed accurately.
- Case Management: Using ServiceNow for ticket management prioritizing cases based on SLA and ensuring high critical SLA cases are addressed first.
- Knowledge and Compliance: Understanding HR compliance practices protecting data and being mindful of shared information.
- Training and Tools: Training on all zones and HR processes primarily using ServiceNow and Workday but candidates with experience in Salesforce and PeopleSoft are also considered trainable.
These responsibilities ensure smooth operations in talent acquisition onboarding and learning services with a focus on compliance and efficient case management.
Shift: NAMER time zone (10:00 PM IST 6:00 AM IST)
Work Location : Remote India : with 1 month training from Bangalore office during Day shift
Key Responsibilities:
Respond to employee HR-related queries through a case management system ensuring accurate and timely communication in line with service level agreements (SLAs).
Serve as a first point of contact for routine HR queries escalating more complex issues to the appropriate internal teams.
Maintain accurate and up-to-date employee records.
Route requests to the correct HR support team using established workflows and tools.
Ensure consistent application of HR policies and practices by following standard operating procedures (SOPs).
Support Tier 1 administrative tasks across various HR platforms and tools.
Contribute to team success by maintaining productivity and service quality standards during your shift.
Identify opportunities to improve knowledge base articles and employee self-service content as appropriate.
Basic Qualifications:
2 years of experience in a customer service administrative or operations support role.
Preferred Qualifications:
Strong attention to detail and data accuracy.
Proficient in English both written and verbal.
Comfortable navigating case management or HR tools and systems.
Experience in a shared services or HR support environment.
Bachelors degree or equivalent work experience.
Familiarity with HR systems such as Workday ServiceNow or other ticketing platforms.
Good working knowledge of Microsoft tools.
Clear and professional communication style.
Proven ability to manage tasks independently and prioritize effectively.
Suggested Skills:
Communication
Customer Service
Collaboration
Employment Type
Full Time
