Lead Associate - Operations
Lead Associate - Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment enquiries etc. received from Customers/AgentsShould meet/exceed business KRAs - NPS Quality Productivity AHT or any other metrics specified by Business / ProcessShould be ok with working in 24* 7 environment spilt offs and rotational shiftsShould be willing to work from office
Qualifications :
Skills required:Solutions mind-set helping nature passion to drive excellent customer experienceAbility to adapt self with the team in-case of adversity business challenges/requirementHas the ability to demonstrate working in a positive and fulfilling work environment with minimal supervisionHigh proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)Strong ability to multi-taskingEfficient in internet computer usage typing and web-based application skillsHigh attention to detail and accuracyEssential: Numeracy Products & Telephone etiquetteEnglish B2 (SVAR score of 55 - 58)Bachelors degree 1 year experience in a leadership role in customer service industry
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
