Senior Associate - Operations
Senior Associate - Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description Contribution to customer conversion projects from planning to delivering. Planning o Validating customer requirements to make it a successful project. o Collaborate with customer account team to define project deliverables. o Collaborate with internal and external project team members to ensure full understanding of each task! Delivery o Successful and on-time delivery of assigned tasks o Install and configure Sabre standard products. o Design customized training o Conduct onsite and/or virtual training for customers agents. o Customer virtual/onsite assistance with floor walking in a day-to-day operations environment Work closely with regional delivery team customer support teams & across all operational verticalsIn ScopeSupporting planning and requirements gatheringIdentifying existing workflows and designing future flowsIdentifying products according to customer needsProduct Demonstration (Sabre Red 360 Automation Hub Ticket Express others)Agent TrainingGo Live supportDocumenting and Tracking issuesLogging time on Workday
Qualifications :
Skillsets & ExperienceMinimum 3-4 years of hands-on GDS experience; Proficiency in Sabre GDS and UI and NDCProven experience in travel industry including Travel Agency E2E workflow & commonoperations knowledgeStrong communication and interpersonal skills with the ability to collaborate effectively with diverse in creating and delivering formal training programs and presentationsLanguages:Must-have: Proficiency in English Nice to Have: Proficiency in Spanish or Portuguese as a second player with experience of working with different cultures in a global environmentNice to have: Experience in customer implementations project management experience Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysisExperience with travel distribution/reservation systems
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
