Associate - Operations
Associate - Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description Roles & Responsibilities:Role involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment enquiries etc. received from Customers/AgentsShould meet/exceed business KRAs - NPS Quality Productivity AHT or any other metrics specified by Business / ProcessShould be ok with working in 24* 7 environment spilt offs and rotational shiftsShould be willing to work from required:Solutions mind-set helping nature passion to drive excellent customer experienceAbility to adapt self with the team in-case of adversity business challenges/requirementHas the ability to demonstrate working in a positive and fulfilling work environment with minimal supervisionHigh proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)Strong ability to multi-taskingEfficient in internet computer usage typing and web-based application skillsHigh attention to detail and accuracyEssential: Numeracy Products & Telephone etiquette
Qualifications :
Qualifications Experience of minimum 1 year of contact center experience is requiredEnglish B2 (SVAR score of 55 - 58)
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
