Customer Success Manager Retail (gn)
Customer Success Manager Retail (gn)
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Job Description
Your mission
Bikeleasing is growing rapidly - thanks to the passion and dedication of our team. Were proud to promote sustainable mobility by making leasing solutions for bicycles and e-bikes simple and efficient. Our goal is to provide manufacturers retailers and end customers with a smooth and seamless experience. To meet growing demand were expanding our team and thats where you come in!
As a Customer Success Manager Retail (gn) youll help us strengthen our foundation unlock new potential and achieve our shared goals.
- You are the first point of contact for our bicycle manufacturers handling inquiries and coordinating processes
- You review and process leasing contracts and support the contract management workflow.
- You proactively resolve issues and ensure smooth communication between manufacturers retailers and internal teams
- You maintain and optimize our CRM database to improve the efficiency of daily operations.
- You support the sales team with complex customer inquiries in the areas of leasing and e-commerce working closely with our Regional Account Managers (gn)
Your profile
- You have completed a commercial apprenticeship a university degree or hold a comparable qualification ideally with experience in e-commerce sales or customer service
- Your background in working with external partners preferably in the bicycle or mobility industry sets you apart
- You bring strong communication skills negotiation talent and a confident professional demeanor.
- You are solution-oriented tackle challenges proactively and have a genuine interest in sustainable mobility
- You are proficient in MS Office ideally have experience with ERP or CRM systems and possess basic English skills
- German language skills at a minimum of C1 (business fluent)
Why us
We truly live team spirit because YOU matter to us. Every day our constantly growing team achieves great things and we want you right there with us.
- In Account Management we work in a hybrid model the team is on-site two days a week.
- Well provide you with top-notch technical equipment so you can hit the ground running both in our Uslar office and in your home office.
- Youll benefit from flexible working hours with transparent overtime tracking.
- Planning to relocate to Germany or Austria Well support you financially with your move.
- As a special perk youll receive a 50 monthly voucher to use with over 100 partners including Urban Sports MediaMarkt Kaufland Lidl gas stations and many more.
- And on your birthday well top it off with an extra 60 voucher just for you!
- We also offer attractive benefits such as company pension contributions and capital-forming payments.
- And of course you can lease up to two bikes through us naturally!
We see diversity as a strength. Thats why we welcome all applications and especially encourage people with disabilities or other challenges to apply.
Employment Type
Full Time
