Customer Education Manager (m/f/d)
Customer Education Manager (m/f/d)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Why voize Because were more than just a job!
At voize were revolutionizing the healthcare industry with AI: Nurses simply speak their documentation into their smartphones and our AI automatically generates the correct entries. This saves each nurse an average of 39 minutes per day improves the quality of documentation and makes their daily work much more rewarding.
voize is YCombinator-funded already in use at over 1000 senior care homes and has grown by 100% in the last 90 days. Our customers save over 3.5 million hours annually - time spent on people instead of paperwork.
But this is just the beginning. With our self-developed voize AI were transforming not only the healthcare industry but also have the potential to create value in many other sectors from healthcare to inspections.
As a dynamic team we blend cutting-edge technology with social impact. And now we are looking for You to join us!
Your Mission: Delight customers optimise processes!
As a Customer Education Manager at voize you will own how customers learn. You will be involved in the instructional design the user training and the enablement operations for our clients and the users of the platform. You will plan the curriculum design and deliver micro-learning educational content to frontline users develop training for coaches and partners and ensure internal onboarding managers are set up for success.
Your Daily Business No two days are alike
Design Learning: Build scalable mobile-first learning pathways for users partners and managers
Create Content: Produce videos modules playbooks and manage knowledge systems
Train & Enable: Lead onsite trainings user research and train-the-trainer programs
Collaborate: Align with Product Sales and Success teams to support the customer journey
Optimize: Track metrics analyze feedback and continuously improve learning impact by iteration
Your Skillset What you bring to the table
Willingness and ability to travel across Germany 46 times per month for customer trainings and field research
3 years of experience in instructional design enablement or learning experience design
Expertise in microlearning mobile-first learning or adaptive learning strategies
Strong writing structuring and visual design skills for content creation
Comfortable collaborating across teams and taking ownership of end-to-end projects
Our Success Mindset How we work at voize
Youre confident in German (C2 or above) and English (C1 or above) in order to deliver top-quality training both internally and externally.
Youre resilient - you see challenges as opportunities not obstacles
You work iteratively - test learn and improve instead of aiming for perfection
Youre a project manager - you can manage multiple projects at once and can collaborate cross-functionally.
You have a critical eye - with great attention to detail and a UX mindset
Growing together what you can expect at voize
We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving healthcare professionals more time for real patient care
We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible
You decide when you work best that means flexible working hours and a good hybrid set-up.
Ready to talk Apply now!
We look forward to your application and cant wait to meet you no matter who you are or what background you have!
Required Experience:
Manager
Employment Type
Full-Time
