QSSU-AZ-ASC-AFTER SALES COORDINATOR
QSSU-AZ-ASC-AFTER SALES COORDINATOR
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Job Description
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.
On behalf of our client in the manufacturing industry we are looking for competent skilled and experienced After Sales Coordinator to work in Uganda.
Job Purpose:
The After-Sales Coordinator will oversee all after-sales support functions including customer inquiries service requests and warranty claims. The role requires excellent problem-solving skills strong communication and the ability to ensure a smooth and efficient after-sales experience for customers. The ideal candidate will play a key role in maintaining brand reputation by ensuring timely and effective resolution of after-sales issues.
Duties and Responsibilities:
1. Customer Support & Complaint Resolution:
- Serve as the primary contact for after-sales service inquiries and complaints.
- Ensure prompt resolution of customer issues related to product performance servicing or defects.
- Coordinate with internal teams and suppliers to provide timely solutions.
- Maintain strong relationships with customers to ensure satisfaction and loyalty.
2. Warranty & Repairs Management:
- Process and track warranty claims ensuring compliance with warranty policies.
- Coordinate product repairs and replacements with service centres and suppliers.
- Maintain records of service requests and warranty claims for reporting and analysis.
- Follow up on repair status and ensure customers receive timely updates.
3. Coordination with Service Teams & Suppliers:
- Liaise with service technicians suppliers and logistics teams to facilitate repairs and part replacements.
- Ensure service teams follow set procedures for troubleshooting and repairs.
- Work closely with sales and warehouse teams to manage product exchanges and replacements.
4. Reporting & Process Improvement:
- Monitor after-sales performance and generate reports on common issues resolution times and customer feedback.
- Identify trends in product defects and communicate insights to management and suppliers.
- Recommend improvements to enhance the efficiency of after-sales processes.
Requirements
Experience and Qualifications:
- Diploma/Degree in Business Administration Customer Service Supply Chain or a related field.
- Minimum 3 5 years of experience in after-sales service customer service or a related role.
- Strong understanding of warranty policies repairs and customer support processes.
- Excellent problem-solving communication and conflict resolution skills.
- Ability to work with CRM systems service management tools and ERP software.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure to meet customer expectations.
How to apply:
All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy QSSU-AZ-ASC-AFTER SALES COORDINATOR
Note:
Only shortlisted applicants will be contacted.
The deadline for applications is not later than 05:00 pm Saturday 12th July 2025
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Employment Type
Full Time
