Mandarin Appointment setter & Customer Support Specialist (Education Enrolments)

My Cloud Crew

Posted on : 08-07-2025

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1 Vacancy

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Job Location

Manila - Philippines

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 08-07-2025

Job Description

This is a remote position.

Position Overview:

The Appointment & Customer Support Specialist will be responsible for engaging with new leads booking trial lessons sending reminders and following up with prospective families. You will play a key role in ensuring that every enquiry receives a prompt warm and professional experience.

Key Responsibilities:

Lead Engagement & Qualification

Promptly call new leads generated through advertising campaigns (Google Ads Facebook Ads website enquiries).

Ask key qualifying questions (child s age instrument or class interest previous experience).

Clearly communicate our program benefits and available trial lesson options.

Appointment Scheduling

Assist families in selecting suitable trial lesson times.

Enter appointment details into the scheduling calendar system.

Send booking confirmations via SMS and email.

Reminders & Follow-Ups

Send 24 48 hour reminders before appointments.

Follow up with leads who have not booked to encourage scheduling.

After the trial lesson contact families to gather feedback and guide them through the enrolment process.

Record Keeping

Accurately record all interactions and updates in our CRM.

Maintain lead status tracking and notes.

Customer Support

Respond to general questions about the academy class times fees and locations.

Escalate any complex enquiries to management when needed.

Requirements

Excellent spoken and written English.

Clear friendly professional phone manner.

Experience in customer service appointment setting or sales support.

Confident in using CRM software and scheduling tools (training provided).

Ability to follow structured scripts while also adapting to each parent s needs.

Comfortable working in Sydney time zone (AEST) ideally between 9:00am 6:00pm.

A positive proactive attitude and genuine care for helping families.

Bilingual English and Mandarin is a strong advantage.

Many of our families are Mandarin-speaking so the ability to communicate confidently in Mandarin will be highly valued.

Familiarity with GoHighLevel (GHL) is a plus.

Our CRM and lead management workflows are built in LeadConnector / GHL so prior experience will be beneficial.

Preferred (but not required):

Experience supporting education centres tutoring services or enrichment programs.

Familiarity with Google Sheets WhatsApp WeChat or other communication apps.

Benefits

Type: Remote Virtual Assistant (Contract or Part-time)
Hours: Flexible typically 10 15 hours per week depending on lead volume
Reports to: Administration Manager

Excellent spoken and written English. Clear, friendly, professional phone manner. Experience in customer service, appointment setting, or sales support. Confident in using CRM software and scheduling tools (training provided). Ability to follow structured scripts while also adapting to each parent s needs. Comfortable working in Sydney time zone (AEST), ideally between 9:00am 6:00pm. A positive, proactive attitude and genuine care for helping families. Bilingual English and Mandarin is a strong advantage. Many of our families are Mandarin-speaking, so the ability to communicate confidently in Mandarin will be highly valued. Familiarity with GoHighLevel (GHL) is a plus. Our CRM and lead management workflows are built in LeadConnector / GHL, so prior experience will be beneficial. Preferred (but not required): Experience supporting education centres, tutoring services, or enrichment programs. Familiarity with Google Sheets, WhatsApp, WeChat, or other communication apps.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

My Cloud Crew

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Mandarin Appointment setter & Customer Support Specialist (Education Enrolments)

My Cloud Crew

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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