Microsoft Licensing Operations Specialist
Microsoft Licensing Operations Specialist
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2years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Client
Softchoice is a software-focused IT solutions provider that equips organizations to be agile and innovative and for their people to be engaged connected and creative at work. That means moving them to the cloud helping them build the workplace of tomorrow and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support including quoting contract creation order creation and management. You will also engage with Microsoft Sales and Softchoice customers to create a seamless experience.
Job Responsibilities:
- Highly responsive. Ensure quotes licensing contracts and orders are completed accurately and in line with established SLA s
- Provide proactive communication to stakeholders on the status of contracts quotes and orders
- Ensure customer compliance of contractual and licensing obligations
- Creation submission and confirmation of contracts and orders including the invoicing of Microsoft orders
- Provide timely resolution of purchase order pricing quoting or contract discrepancies
- Manage Return Merchandise Authorizations (RMAs) requests
- Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary
- Foster an environment of continuous improvement.
- Actively identify workflow issues that impact our ability to support our customers properly
- Maintain high customer satisfaction scores (NSAT & CSAT) Remain current with any Microsoft Licensing or process changes both internally and externally
Requirements
- Completed post-secondary education preferred
- Minimum of 2 years business experience in IT related industry
- Working knowledge of SFDC and SAP would be an asset
- Proficient in MS Office tools Outlook Excel PowerPoint Word TEAMS
- High level of commitment to exceptional customer service
- Able to problem solve and take ownership of issues and drive to resolution
- Works well under pressure and can re-prioritize as needed
- High level of attention to detail
- Microsoft Licensing knowledge is an asset
- Must be amenable to a shifting/flexible work schedules
Benefits
Working knowledge of SFDC and SAP, Proficient in MS Office tools, Microsoft Licensing knowledge
Education
Bachelor s degree in computer science, Information Technology, Business, or a related field is preferred
Employment Type
Full Time
