Head, User Experience & Growth
Head, User Experience & Growth
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Job Description
Get to Know the Team
Grabs Demand team (in which the User Experience & Growth team sits) is the heartbeat of our organization flexing its resilience and creativity to catalyze the companys consistent growth. We draw strength from our profound understanding of our customers needs and utilize this knowledge to tailor consumer journeys promotions and services that cater incredibly well to them.
From recommending delectable dishes tailored to our consumers unique preferences to offering promotions that are beneficial for our merchants our team charts the growth path. Being a data-driven unit we masterfully leverage information to yield actionable insights. Coupled with innovative marketing solutions we aim to not only meet but anticipate and surpass our customers expectations.
Get to Know the Role
This position is not just a role but a unique opportunity to make an impact. Stationed primarily at Grabs Jakarta Office the successful appointee will play a fundamental role in driving national user growth initiatives and strategies across the entire breadth of Indonesia. Responsibilities for this role arent confined to strategizing. They also encompass ensuring the immaculate end-to-end execution of these strategies. Thus offering a substantial platform to translate innovative ideas into action and making a real difference in the user journey on our platform. In this pivotal role you will be responsible for shaping the strategic direction of Grabs user operations in Indonesia driving growth and enhancing our market position. You will reporting to Head of Demand Deliveries and Mobility and based in Jakarta office.
The Critical Tasks You Will Perform
- Develop and implement comprehensive strategic plans to improve user growth metrics and enhance user journeys on our platform in Indonesia
- Analyze market trends consumer behavior and competitive landscape to identify opportunities and threats
- Lead cross-functional teams in executing strategic initiatives and projects
- Collaborate with regional and territory teams to align local strategies with overall company objectives
- Conduct regular performance reviews and optimize operations based on data-driven insights
- Present strategic recommendations and performance reports to senior leadership
- Foster innovation and continuous improvement within the Grab Indonesia team
Qualifications :
What Essential Skills You Will Need
- Bachelors degree required; MBA or Masters degree preferred - possibly in the fields of Human-Computer Interaction Design Computer Science or Behavioural Sciences
- 7 years of experience in strategy consulting or related fields with a proven track record of leading UX-related teams and successful strategy implementation
- Deep understanding of UX design principles methodologies and best practices
- In-depth knowledge of the food delivery industry and Indonesian market dynamics
- Proficiency in data analysis visualization tools and A/B testing methodologies
- Strong project management skills and experience with relevant software
- Excellent knowledge of user research methods and usability testing techniques
- Up-to-date knowledge of emerging technologies and trends in UX and digital growth
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
