Head of Casino Services

About the role

We are looking for a dynamic and experienced Head of Casino Services to establish and lead the Serbian operations. This is a senior leadership role where you will shape company culture ensure operational excellence and position our Belgrade studio as one of the most attractive workplaces in the region. Youll drive strategic initiatives oversee day-to-day operations and ensure full compliance with local regulations all while fostering collaboration across our global Live Casino network.

Key Responsibilities

• Build and lead the Serbian team developing recruitment and retention strategies in partnership with HR.
• Adapt HR and operational processes to fit the cultural and legal framework of Serbia.
• Cultivate a positive high-performance company culture.
• Position the Belgrade studio as a top workplace in the region.
• Develop and implement operational policies compliant with Serbian regulations.
• Oversee daily operations ensuring efficiency resource optimization and smooth delivery.
• Strengthen collaboration with other Live Casino sites to align global operations.
• Manage staffing facilities and equipment to meet operational needs effectively.
• Continuously evaluate processes and implement workflow improvements.
• Report regularly to senior management with data-driven insights and performance updates.
• Design competitive employee benefits and compensation packages for the Serbian market.
• Identify risks and opportunities proposing strategic improvements and business continuity plans.
• Oversee legal compliance facilities management logistics and vendor/supplier relationships.
• Develop and monitor budgets implementing cost-control measures when necessary.

Required Skills

• Fluent English (C1) strong written and spoken communication skills.
  
• Bachelors degree in Business Administration Operations Management or related field (Masters preferred).
• Leadership or project management certifications (e.g. PMP Six Sigma) considered an advantage.
• 5-7 years senior operations management experience preferably in iGaming casino or related industries.
• Strong knowledge of Serbian regulatory and legal frameworks.
• Proven track record of building and managing high-performing teams.
• Excellent negotiation stakeholder management and problem-solving skills.
• Proficiency in operational management systems and data analysis tools.
• Ability to thrive in dynamic high-pressure environments while driving continuous improvement.

Benefits

• Attractive salary package based on experience and performance.
• Annual performance bonus program.
• Private health insurance and free gym membership.
• Career growth opportunities with international exposure.
• A supportive dynamic and friendly work environment.

How to Apply

We welcome applicants of all backgrounds identities and abilities. Please submit your CV showing your experience. A cover letter is optional and allows you to highlight your passion for innovation teamwork and client service in the media technology sector.

Our Commitment to Diversity & Inclusion

We are dedicated to creating a diverse respectful and empowering organisation where every team member can thrive. Join us and play an essential part in delivering high-quality productions for a wide range of audiences.