Senior Manager - Revenue Enablement
Senior Manager - Revenue Enablement
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Job Description
At Freshworks we are seeking a Senior Manager for Revenue Enablement to join our LEAP (Learning Experience and Platform) team. The LEAP team are a specialized group of learning experience designers and enablement professionals that partners closely with our Go-to-Market (GTM) organizations to deliver scalable high-impact learning programs. The team also manages Freshworks Content Management System (CMS) ensuring our customer-facing teams have timely access to the right resources tools and knowledge.
This is a strategic high-impact role focused on identifying and closing knowledge and skill gaps across our revenue organization. Youll lead a team of learning experience design professionals analyze enablement data uncover opportunities for improvement and build engaging competency-driven learning solutions aligned to our business goals. In addition youll oversee the platforms and CMS team ensuring effective governance maintenance and digital adoption of our enablement resources.
Youll work closely with stakeholders and subject matter experts (SMEs) to assess needs define learning strategies and deliver programs that drive measurable performance outcomes.
Qualifications :
Key Responsibilities:
- Defining Enablement Design Standards: Develop and implement design standards for our learning initiatives ensuring they are engaging effective and aligned with our companys values and objectives.
- Defining Competencies and Competency Levels: Determine the key competencies and proficiency levels required for various roles within our organization.
- GTM Competency Gap Analysis: Conduct a thorough Gap-To-Market (GTM) competency gap analysis to identify areas where further training or development is needed to meet our strategic goals.
- Content Gap Analysis: Perform an analysis of our current learning content against the core competencies defined identifying any gaps or areas for improvement.
- Building Benchmark Data: Establish key metrics and benchmarks for assessing the effectiveness and impact of our learning and development initiatives.
- Creating Curriculum: Develop comprehensive learning programs working closely with SMEs to ensure the content is accurate relevant and up-to-date.
- Hiring/Upskilling Instructional Designers: Recruit and develop instructional designers to create and deliver high-quality learning materials based on the defined design standards.
- Data Analysis: Analyze data from various sources such as on-demand content onboarding and live sessions to identify problem statements and opportunities for improvement.
- Stakeholder Engagement: Collaborate with stakeholders across the organization to understand their learning needs and develop strategies and solutions that meet these needs.
Preferred Qualifications:
- Proven experience in a learning and development role with a strong focus on data analysis and competency gap analysis.
- Excellent understanding of learning methodologies and ability to define and implement learning design standards.
- Strong analytical skills with the ability to interpret data and translate it into strategic action.
- Experience collaborating with SMEs to create comprehensive learning solutions.
- Demonstrated ability to align learning initiatives with organizational objectives.
- Excellent communication and stakeholder management skills.
- Degree in Education Instructional Design Business or a related field is preferred.
Additional Information :
The annual base salary range for this position is $ 207800 to 337600 USD bonus
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level.
Please note this is a hybrid role that requires an in-office presence in San Mateo CA 3 days / week (Tue-Thur)
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
