Customer Trainer
Customer Trainer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary Function of Position
The Customer Trainer position involves conducting technical training on the da Vinci system and facilitating physician led training for surgeons in various specialties such as urology gynecology general surgery and cardiothoracic surgery as well as training for first assistants and operating room staff. The Customer Trainer actively engages in the continuous improvement of training programs and supports customer training engineering and training research initiatives.
Essential Job Duties
- Conduct da Vinci surgical system training programs for surgical teams at designated training centers and other centers as needed.
- Lead and support specialty training programs and academic events including addressing the needs of educator-side surgeons and course participants.
- Conduct surveys for data collection and measure program effectiveness.
- Serve as a domain expert in internal projects.
- Develop new products training materials/protocols.
- Engage in training research initiatives.
- Collaborate with training teams to improve existing training programs with creativity reliability and flexibility.
- Provide training to sales representatives so they can conduct in-service and system technology skill development activities with customers for new and existing products.
- Provide occasional support for the da Vinci system within the operating room.
- Troubleshoot and provide maintenance support for the da Vinci surgical system at the training center.
- Manage logistics inventory and training calendar at the training center.
- Maintain all equipment including cleaning and sterilization of instruments and accessories.
- Support good relationships between external training center stakeholders and ISI leadership.
- Contribute to achieving organizational quarterly goals.
- Develop capabilities related to: Da Vinci system technology.
- Applications and advanced technology of the Da Vinci system
- Operating room efficiency.
- Training pathway processes.
- Training/coaching methods/methodologies.
- Support all DaVinci activities as assigned
- Master processes and make recommendations to improve overall team efficiency
- Maintain critical documentation for standard operating procedures for key processes
- Contribute in Develop training courses on Intuitive platforms and other subjects as required and deliver training courses on Intuitive platforms and other subjects as required.
- Serve as a key stakeholder with Services management to identify and prioritize training needs
- Assist with defining and managing the training & certification criteria that ensures a firm
foundation for those directly and indirectly supporting Services Intuitive Platforms - Participate in all phases of learning projects including analysis design development
implementation & evaluation - Proactively communicate task and project status to internal and external stakeholders
- Participate in needs analysis to determine training needs within the organization
- Work with Subject Matter Experts (SMEs) to identify and capture learning content
- Contribute to the Design and develop of training content that engages learners and aligns with
identified outcomes - Collaborate with multimedia team to create or modify media assets to support instructional
needs - Contribute to the Development of eLearning videos instructor led blended learning and virtual
training curriculums - Conduct assessments and evaluations as defined by course protocol
- Participate in process improvement efforts
- Mentor new hires and on-board cross-functional teammates
- Maintain critical documentation for standard operating procedures
Qualifications :
Required Skills and Experience
35 years of experience in a healthcare-related company or equivalent experience.
Professional training experience is preferred.
Clinical and/or operating room experience is preferred.
High ability and excellent problem-solving skills.
Solid capability and independent action within the organization.
Ethical approach to professional work.
Solution-oriented.
Excellent communication skills both verbal and written.
Excellent interpersonal skills.
Knowledge of adult learning principles is preferred.
High ability to learn in a fast-paced environment.
Experience with medical devices is preferred.
Commitment to self-development.
Ability to work as part of a team.
Flexibility regarding working hours.
Able to accept up to 30% travel ratio.
A history of self-directed learning to explore new technologies and skills that improved their
personal and team effectiveness
Comfort with and proven ability to facilitate group and ad hoc training content
Experience with project management and working as a cross functional team member
A proven track record of problem solving hands-on involvement to identify issues and seeing
solutions through to completion
Familiar with adult learning methodologies
Ability to self-manage multiple development projects and deadlines
Proven ability to develop and implement new processes to support evolving business needs
Ability to analyze complex situations and collaborate to find creative solutions.
Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time
Excellent organizational skills and ability to multi-task
Self-starter with ability to take ownership of responsibilities with minimal direction
Demonstrated ability to learn and adapt quickly in a dynamic environment
Superior verbal/written communication teamwork and interpersonal skills to work effectively with cross-functional groups
Experience in MS Office Suite preferred. Working knowledge of CRM and ERP systems SFDC and SAP a plus. Experience with database applications preferred
Required Education and Training
Bachelors degree or higher. A degree in clinical or health sciences healthcare management
engineering business administration communication or education is desirable
Additional Information :
Intuitive . .
.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
