Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Position - Customer Service Representative
Location - South Charleston WV
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
- Duties include but are not limited to:
- Promoting and/saving products and service
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers
- Working with customers patiently tactfully and efficient
- Accurately informing customers of various fees and adjustments
- Providing options to the customer based on product and service needs
- Active listening skill
- Ability to follow tactical call flows to optimize the customer experience.
Qualifications :
MINIMUM REQUIREMENTS
- Outstanding Customer Service skills.
- Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
- Basic math skills data entry skills and sales aptitude
- Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.
- Ability to multitask in a fast-paced environment.
PREFERENCES
- Previous Customer Service experience in a high volume
- 2 years of Call Center experience or equivalent required
- 1 yr contact center and 1 yr retention experience are preferred
- High school diploma or the equivalent
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
