Information Security Analyst
Information Security Analyst
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Job Description
Responsibilities/what you get to do in this role
- Establish and maintain excellent customer experience.
- Build trust and confidence with all customers.
- Represent and be a point of contact and support for everything Security in ServiceNow for all internal and external customers.
- Facilitate the successful workflow/triage of security-related incidents/cases by interacting with customers various security teams and other internal ServiceNow teams as needed.
- Provide support and be available asan escalation contact in theOn-Call rotation (weekends public holidays and after hours) as and when needed to ensure customers are taken care of during times that demand availability and support.
- Develop and deliver training programs for internal and external customers on security awareness and best practices.
- Develop AI Solutions for automating repetitive activities.
- Lead triage investigation and respond to security matters ensuring timely resolution and enhance customer experience and processes.
- Work with Legal on security/privacy-related matters
Qualifications :
To be successful in this role you have
- Experience: Minimum of 2-5 years of experience in information security or application security roles.
- Certifications: Relevant certifications such as ServiceNow CSA (minimum) Azure AI Fundamentals or AWS Certified AI Practitioner OSWA GWAPT GSEC GCIH CISSP CISM are highly desirable.
- Skills
- Technical: Proficiency in security tools and technologies logging SIEM WAF firewalls intrusion detection systems vulnerability management platforms and encryption techniques.
- Risk: Articulate Security risks in simple English to customers.
- Artificial Intelligence: Exposure to AI technologies desired but not mandatory.
- Analytical: Strong analytical and problem-solving skills with the ability to assess and respond to complex security issues.
- Communication: Excellent verbal and written communication skills with the ability to convey technical information to non-technical stakeholders.
- Team Collaboration: Proven ability to work effectively in a collaborative team environment.
- Concepts: Good understanding of Security concepts and articulating in simple terms without using Jargons and make sense to customers.
- Application Security: Good understanding of common web application vulnerabilities (OWASP Top Ten) & mitigation strategies
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry (Advantage)
- Education: Bachelors degree in computer science or information security or relevant information security experience.
- BONUS: Web-based vulnerability exploitation experience
- Attributes
- High self-confidence.
- Proactive and self-motivated with a strong sense of ownership and accountability.
- Attention to detail and capable of managing multiple tasks and priorities simultaneously.
- Innovative mindset with the ability to develop creative solutions to complex security challenges.
- Highly positive mindset that should never get faded while serving different cultures across the globe.
- Ability to help customers in all best possible ways.
This Level 2/3 Information Security and Application Security Specialist role is an exciting opportunity to join a dynamic and forward-thinking company. If you have the skills experience and passion for ensuring the security and integrity of information systems we invite you to apply and become part of the ServiceNow team.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
