Service Engagement Manager
Service Engagement Manager
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1 Vacancy
Job Description
Who are we
Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostictestingand eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look toestablisha national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.
Overview of the role
We are looking for a new Service Engagement Manager role to join the team and help us continue to deliver outstanding clinical care for our patients.
The Service Engagement Manageris responsible forsupporting the development and growth of patient referrals intoNewmedicaservices.
This role will support 3 of our clinical services in Nottingham Northampton and Oxford and the role holder would ideally be based in Nottingham. This is a full-time remote role but you will be expected to travel three days per week. Occasional evenings and weekends will be required.
Sowhat will I be doing
Working across your designated geographical area youll deliver the required referral numbers to your Ophthalmology Joint Ventures (OJVs) to achieve business targets such as sales and profits plans. Youll promote Newmedica services and patient choice to deliver referral volumes.
You will be highly visible within the community surrounding each ofthe OJVlocations andyour practical understanding of the local referral community will help Partners todevelopreferrer engagement plans andbuildlocal relationshipswith referrers such asOpticians GPs Referral Management Centres LOCs.
Youllbe the mainconduit forour Joint VenturePartners and theNewmedicamarketing the eyes and ears on the ground and will have a thorough understanding of competitor support brand new OJVs in the lead up to and immediately after opening to ensure traction and awareness in their referral communities. Youllalso play a key role in the planning and organising of events such as CPD sessions at the OJVs as well as optical fairs and national seminars.
What skills and experience do I need for the role
Youllhaveexperience within a referrals or sales generation environment. Ideally you will haveknowledge of the NHS policy landscape relating to patient referrals particularly in the ophthalmology sector.
Youllbe a resistantself-startera strong communicator who is ableto overcome challenges and influence people to your point of view.
Your friendly and engaging personality will mean that you are adept atestablishingeffective working relationships with a wide variety of tobuilding long term relationshipsand willunderstand how tomaintainthese contacts in a way that will encourage on-going patient referrals.
Youllhaveexperienceoforganisingand managing promotional eventsand your excellent organisational skills will ensure these arealways a success.
Youllbe comfortable working in ahome-basedrole with a high degree of travelaround theOJVs that you coreworking time istypical office hoursflexibility will berequiredregarding travel andafter-hoursevents.
This role will suit a friendlyengagingand confident person who thrives in a fast-paced target beingout and aboutmeeting new peopleand cultivating business relationships.
What can we offer you
- A competitive salary
- Annual car allowance of 5500
- A company bonus of up to 15% based on company performance and personal objectives
- Profit share scheme
- 25 days annual leave including 1 day birthday leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests discounted or free glasses a free 24/7 well-being/counselling/advice service private medical insurance private dental care health care scheme death in service cover of 3 x salary an opportunity to sign up to a tax-free cycle to work and a retail/technology discount scheme.
- An environment whereyourlearning and development is supported through a range of various learning tools and courses.
Please note we use video interviews as part of our recruitment process. If you are shortlisted you will be asked to complete a short video interview as the next stage of the process.
For more information or for the full job description please contact
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service checkmaybe necessaryin the event ofa successful application which we will pay for.
AtNewmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.
Newmedicais fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin.
Required Experience:
Senior IC
Employment Type
Full-Time
