Technology - Help Desk
Technology - Help Desk
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Salary Not Disclosed
1 Vacancy
Job Description
Position Description
POSITION TITLE: Help Desk Support Technician
FLSANon-Exempt
QUALIFICATIONS:
A Certification or equivalent experience
Good oral and written communication skills
Customer service experience (call center experience preferred)
Hardware troubleshooting skills
Excellent software skills
Operating System experience (Windows 7)
Excellent knowledge of desktops laptops and other common peripheral devices
Experience creating and deploying disk images
Knowledge and experience with hardware warranty procedures
Ability to monitor computer technology service and repair
Self-motivated
Ability to lift up to 40 lbs up to a height of 4 feet occasionally
REPORTS TO: Technology Support Manager
TERMS OF
EMPLOYMENT: Twelve month (261 days) with benefits provided according to Classified Agreement.
ESSENTIAL JOB FUNCTIONS:
Provide technical support for computer users via phone.
Maintain/update work order system and communicate work order priority and status to end users.
Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error faulty hardware or software/server/network issues.
Communicate effectively with staff and students regarding maintenance of technology.
Effectively diagnose and troubleshoot malfunction of hardware devices including printers scanners barcode readers digital cameras etc.
Disaggregate service-related data to discover trends and recommend process modifications for technology service.
Actively monitor and report compliance with the districts technology service level agreement.
OTHER JOB FUNCTIONS:
Lead special technology projects as required.
Attend meetings and trainings as scheduled.
Other duties as assigned.
Employment Type
Full-Time
