University Help Desk Associate

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Position Overview

The University Help Desk Associate provides frontline technical support to students faculty and staff ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware software and network issues efficiently.

Tasks

Key Responsibilities

Technical Support: Troubleshoot and resolve issues related to operating systems (Windows/macOS) software (MS Office LMS) network connectivity and devices (laptops mobile).
User Assistance: Manage password resets account access email/VPN setups and multi-factor authentication via phone email chat and in-person interactions.
System Maintenance: Install/configuring software/hardware update documentation and escalate complex issues to senior IT staff.
AV/Event Support: Set up audio-visual equipment for campus events and classrooms.
Education: Guide users on IT best practices and security protocols.
Inventory Management: Track and maintain hardware/loaner equipment inventory.

Requirements

Qualifications

Education:

High school diploma (required).
Associates/Bachelors in IT Computer Science or related field (preferred).

Soft Skills:

Strong communication patience and problem-solving abilities.
Ability to explain technical concepts to non-technical users.

Position OverviewThe University Help Desk Associate provides frontline technical support to students faculty and staff ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware software and network issues efficientl...