Student Services Representative (Non Student Contract Position)

WHAT WE STAND FOR
The Mohawk Students Association exists to ensure all Mohawk Students achieve personal success in
their college experience and beyond. We empower Mohawk Students to create a community they can lean
on for positive experiences relevant supports a listening ear and a strong voice so they can
achieve personal success in their college experience and beyond.

Led by the Executive Director and an elected Student Board of Directors (BOD) we are a Non-Profit
Organization that supports students through our mission:
Advocacy & Leadership
Engagement & Support
Sustainability & Operations
While we are a separate organization from Mohawk College we work collaboratively with the college
to reach our goals.

MY MSA TEAM
We live our values to ensure we achieve our Student Driven Vision and Mission. In This Together we
collaborate in transformative ways within and beyond our departments helping wherever we are
needed. We Believe its Possible by focusing on outcomes rather than outputs. We prioritize Foster
Belonging where all staff members feel purposeful and supported as their authentic selves. And we
share and learn through the power of Storytelling.

MY STUDENT SERVICES TEAM
As an integral part of the larger Student Experience Team (Programming Communications Services)
the Student Services Team provides relevant supports and services which include a health and
dental plan bus pass and academic wellness and life services that meet the social physical
mental and professional well-being of students.
Watching students succeed and knowing that we played a part in that success is
the best part of our job.

As the Student Services Representative you provide front-line service to our students at the Fennell campus and our partner locations. You act as an ambassador a collaborator and a connector sharing MSA information and working together with the Student Experience Team and other MSA staff. You listen to students questions and concerns helping where you can and connecting them to MSA and College resources. Because you speak with students every day you are our eyes and ears providing insight on common questions and issues.
You provide overall support for the office and administrative support to the management team and assist wherever you are needed.
This role works collaboratively to ensure the success of all departments because we are in this together.
What Success Looks Like in This Role: You thrive on helping students and ensuring that they get what they need when they need it in a meaningful way. You play an active role within the Student Experience Team to ensure that students are engaged served and feel included at the MSA. You work well with both full-time and student staff and are a valuable and supportive member of the MSA administrative team.

Primary Accountabilities:
Deliver and promote services programs and opportunities for student participation and involvement to the students at your campus and the partner locations.
Triage student issues and concerns advising students on appropriate MSA and College contacts supports and processes.
Receive informal student feedback and share with appropriate staff to inform the Boards advocacy platform.
Support the functions of the office and provide administrative support to the management team.

HOW YOU DO IT
Responsibilities
Deliver MSA services including but not limited to: bus pass health and dental plan academic supports wellness and life services.

Provide general reception duties including greeting guests answering in-person and telephone inquiries booking appointments etc.
Responsible for the MSA Online Website chat and MSA Services email
Connect students to MSA Mohawk College and partner resources to assist them with questions and concerns.
Triage student issues and concerns advising on appropriate action and processes.
Maintain accurate records on service usage as well as common questions/concerns.
Participate in the planning and delivery of programs related to services.
Provides overall office support and administrative support for the management team.

What you Need in Education Experience and Training for your Department:
Minimum college diploma in a field related to Office Administration or Business or minimum 2 years experience in an office environment preferably in a customer service role.
Experience in a student-focused environment.
What Knowledge Skills and Attitudes that you require:
Passion for working for and with post-secondary students.
Desire for lifelong learning.
Ability to adapt to an ever-changing environment.
Proficiency in a digital environment.
Pride in customer service with a focus on service excellence.
Excellent communication and interpersonal skills.
Exceptional organizational and multi-tasking skills.
Excellent listening and problem-solving skills.
Ability to work with sensitive and confidential information.
Ability to work independently with minimal guidance.

Physical Demands/Work Environment
Standard work hours are 25 hours per week.
Travel between campuses may be required.
Able to sit for prolonged periods.
Ability to work independently with minimal guidance.
Ability to work with sensitive and confidential information.

HOW WE SUPPORT YOU
This position is entitled to the following comprehensive compensation package:
Employee and Family Assistance Program (EFAP).
Option to Enroll in the CAAT Defined Benefit Pension Plan.
Vacation for all college closures.
Staff Wellbeing Initiatives.
Celebrate an Individuals Authentic Self.
Personalized Success Plans and Professional Development.
Work Culture that prioritizes that staff have a voice feel a sense of belonging and have fun together.

ACCESSIBILITY

As part of our commitment to accessibility for all persons with disabilities the MSA will upon the request of the candidate provide accommodation.

Should you require accommodation at any point during the appointment interview process with the MSA please contact People and Culture at

EQUITY DIVERSITY AND INCLUSION

The MSA seeks qualified candidates who share our commitment to equity and inclusion who will contribute to the diversification of ideas and perspectives and especially seeks applications from indigenous (First Nations Mtis or Inuit) peoples members of racialized communities persons with disabilities women and persons who identify as 2SLGBTQ.

HOW TO APPLY

Please apply using the link provided including a resume cover letter (optional) and contact information with your application.

The interview process will begin in July and the posting will remain open until July 11/2025. Preferred start date would be August 18/2025.