Managing Director, Market Innovation
Managing Director, Market Innovation
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Job Description
Summary
Join one of the nations leading transit agencies during an exciting period of growth and innovation! King County Metro has an exciting leadership opportunity for a Market Innovation Managing Director. This leadership role is integral to Metros transformation into a cutting-edge mobility agency with high-capacity transit at the center and shared mobility services complementing the regional system.
We are seeking a dynamic leader with a proven track record of inspiring and optimizing team performance. The ideal candidate will possess an innovative mindset a solid understanding of the transit industry and experience with research practices. They should be dedicated to customer satisfaction and equity with a strong ability to build and nurture partnerships with diverse internal and external stakeholders. This role is critical to Metros mission to evolve into a forward-thinking mobility agency that delivers solutions to meet customer needs that align with Metros values- equity safety and sustainability.
The Market Innovation (MI) section develops mobility solutions that fill gaps for customers by fostering innovative problem-solving based on customer research and robust evaluation. The section is comprised of approximately 40 team members and includes collaborative self-starters who work in partnership with others in Metro local cities transportation providers and the business community. Market Innovation is comprised of three main workgroups:
Market and Business Development includes the Transportation Demand Management (TDM) and Business Programs teams. Both teams focus on increasing access to existing mobility options by providing the information tools and incentives people need to choose a non-drive-alone transportation mode. The TDM team focuses on working with individuals and community partners while the Business Program team manages our employer Passport program which enables over 800 employers to provide commute benefits to their employees.
Fare Policyleads the development of fare and pricing policy and manages the Enterprise Fares Initiative which includes fund management policy updates the simplification of reduced fares increasing use of ORCA and the development of the cashless transition plan.
Research and Innovation includes the Research Innovative Mobility and Connecting to Transit teams. The Research team supports the Department with up-to-date information on customer perceptions attitudes and needs and provides evaluation of programs and projects to inform decisions. Innovative Mobility tests new services for efficacy in reaching new markets and increasing ridership on alternate modes. Connecting to Transit is leading the development of mobility hubs expanding bike and walking access and managing our park-and-ride network to maximize the use of these assets.Job Duties
Key Responsibilities:
Supervise develop lead and support thedailyoperations of the Market Innovations section.Provide strategic direction and leadership across workgroups withinMarket Innovation;coordinate across the division and across the department to create clarity forMIteam and to ensure the success ofcross-agency work efforts involvingthe section.
Innovation Leadership: Drive the development and adjustment of new mobility services and policies based on industry trends disruptive technologies and market research.Foster a culture of innovation and continuous improvement testing implementing and evaluating new products and services.
Strategic Vision:Position King County Metros innovation around mobility services centered on equity sustainability and safety.
TeamDevelopment: Create an inclusive and respectful work environment where the team continuously learns and works together.
Administrative Oversight: Ensuretimelyandaccuratecompletion of section-level administrative functions(including but not limited to scheduling leave and travel approvals and expense processing).
CollaborationandPartnershipbuilding: Work with supervisors and leads to drive results solve problems and address resource and staffing challenges. Gather and coordinate input from across the section to ensureappropriate representationon priorities new mobility services budget proposals and employee engagement. Cultivate business and community relationships to advance regional mobility transformation.
Product Development: Lead the development of products services and processes to support the transformation of mobility services and champion innovation within Metro.
Project and change sponsorship:Provide strategic section-level leadership for special projects and department initiatives such as developing the departments budget proposals piloting new transportation technology and transforming our mobility services lines of business along with continuous improvement and employee engagement efforts.
Policy and Reporting: Develop mobility policy recommendations and management reports for senior leadership liaise with County officials andparticipatein assigned projects.Act as an escalation point for critical decisions and issues requiring input from senior leadership.
Budget and finance:Develop section budget.Overseeandensurefinancial performanceefficiencyand accountabilityof King County teams andcontractorswho provideservices to Metro.
Experience Qualifications Knowledge Skills
Qualified candidates for this role willhave thefollowingexperience qualifications knowledge and skills:
Organizational Leadership andEmployee Management:
Progressively responsible management and leadership experiencewith at least three yearsleading people.
Experience working across large teams to foster equity inclusion and belonging in the workplace.
Demonstrated understanding of how to support employee performance and provide opportunities for growth and development.
Strategic Vision:
Proventrack recordof leadingthe development and implementation ofstrategies to achieve organizational prioritiessuch assafetysustainabilityand equity.
Ability to coordinate collaborative problem-solving across teams and levels.
Analytical and Decision-Making Skills:
Ability to analyze andanticipateproblems assess financial and operational impacts and provide proactive solutions.
Strong decision-making skillsdemonstratingfairness respect equity inclusivity and credibility.
Proven ability to analyze situations evaluate information and make reasoned judgments to solve problems effectively.
Communication and Interpersonal Skills:
Clear and effective communication skills both oral and written for a variety of internal and external audiences.
High emotional intelligence and the ability to foster trust and respect from others.
Demonstrated ability tocreate clarity for teamsoperatingin complex technicaloperationalor political environments
Adaptability and Innovation:
Receptive tonew ideas perspectives and feedback fostering an environment conducive to innovation.
Willingness to embrace change and pivot strategies as needed in a dynamic environment.
Ideal candidates will bring a unique mix of the following desirable experience qualifications knowledge and skills:
- Proven success leading innovation and/or product development for large public agencies preferably transit organizations; experience leading a team of highly experienced supervisors in these areas.
- Track record of building highly engaged team cultures that support the development coaching and team building necessary for the workforce of the future; formal organizational development and/or leadership training.
- Knowledge of transportation trends legal and policy issues and technology changes that may affect Metro customers.
- Knowledge of and experience with operationalizing racial equity and inclusion principles strategies and indicators; formal training in diversity equity and inclusion best practices.
- Lived experience that represents the people and communities Metro serves.
- The ability to generate novel ideas and solutions thinking outside the box to tackle challenges in unique ways; the capacity to align innovative efforts to achieve organizational goals
- Proven ability to lead through collaboration with diverse teams
Supplemental Information
Recruitment information:This recruitment will be used to fill one career service Managing Director position for the Mobility Divisions Market Innovation section. Additionally this selection process may be used to generate an eligibility list for future career service vacancies in this classification (Transit Section Manager) and section. If created the eligibility list would be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.
Application andSelection Process
A completed online employment application resume and a cover letter describing your interest in and qualifications for this position are required.Applicants will be screened for competitiveness completeness and written communication skills. The most competitive candidates will be invited to participate in one or more interviews.
Work Schedule:This full-time position works a 40-hour work week. The work schedule is normally Monday through Friday 8:00 a.m. 5:00 p.m. but this position may requireadditionalhours as necessary including being on-call evenings and weekends particularly during adverse weather events civic events and other emergencies. This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime-eligible.
Remote and Onsite Work Details:The work associated with this position will be performed through a combination of onsite and remote work arrangements. Typically the Market InnovationManagerwill be on-site atKing Street Center (201 S. Jackson St. Seattle)3-4 days perweek.The frequency of onsite work isdeterminedby business needs and may be adjusted accordingly.
Remote Work Location Requirement:Employees mustresidein Washington State and be within a reasonable distance to King County worksites to meet onsite reporting requirements.
If you have any questions please contact the recruiter Emily Clark: .Union Representation:This position is not represented by a union.
TeleworkingRequirement
The work associated with this position will be performed through a combination of teleworking and onsite work or meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County-issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the departments hybrid environment.ForbesnamedKingCountyasoneofWashingtonStatesbestemployers.Togetherwithleadershipandouremployees were changing the way government delivers service and winning national recognition as a model of places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in ourregion; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native Americans and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.
KingCountyisanEqualEmploymentOpportunity(EEO)Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
ToApply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Required Experience:
Director
Employment Type
Full-Time
