Customer Service Specialist
Customer Service Specialist
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$ 65233 - 70013
1 Vacancy
Job Description
An Amazing Career Opportunity foraCustomer Service Representative!!
Location: Rochester NY (US) andNazareth PA (US)
Job ID: 38954
Our Customer Service Representatives are responsible for the whole process of customer orders from the incoming to the delivery (order entry checking production order acknowledgement shipping & invoice documents). Based in the United States they will be the primary interfaces between both the sales team and customer with other internal functions to ensure smooth and accurate transfer of the information to customers.
Who are we
HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.
We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Technologies (IDT):
IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.
HIDs Identification Technologies powers the trusted identities of the worlds people places and things through smart components and cloud services. We make it possible for people and organizations to transact safely work productively and travel freely. Our contactless identification and sensing (RFID NFC and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect identify collect and manage data quickly and accurately across virtually any IoT application.
As ourCustomer Service Representative youll support HIDs successby:
- Entering purchase orders into the order process flow.
- Handling of RMA process in coordination with Sales & Customers.
- Responsibility for order confirmation within 5 open days whenever possible and / or informing the Customers of delays etc.
- Coordinating the shipment of customer orders and sample requests
- Managing customer printing & encoding schemes.
- Following up Customers credit limits in coordination with the Finance department. In case of payments due ensuring shipments are not delayed by coordinating with Sales & Customers.
- Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock backlog etc.
- Following up order flows in coordination with production planning and material supply.
- Reporting to Sales in case of deviation from delivery time forecast allowing for sufficient time to react accordingly.
- Supporting Sales with presentations for important Customers visits with background data (e.g. order history RMA backlog prices etc.)
- Participating in continuous improvement of ERP database.
- Following adequate training to acquire the necessary knowledge of our products.
Your Experience and Background include:
- Relevant business education or equivalent qualification
- Minimum 3 to 5 years experience in Customer services or related position.
- Ability to effectively communicate in the English language verbally and in writing.
- Knowledge of additional languages particularly Spanish is beneficial.
- Customer minded.
- Ability to perform multiple tasks simultaneously.
- Ability to function effectively in stressful situations.
- Ability to work independently with other areas of the company as well as acting as solid team player.
- Ability to clearly and effectively communicate with customers by telephone and in written communication.
- Good planning organizational and follow-up skills.
- Ability to take initiatives.
What we can offer you:
- Competitive salary and rewards package
- Competitive benefits and annual leave offering allowing for work-life balance
- A vibrant welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds
Why apply
- Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
- Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.
The base salary in the United States is $65233 to $70013.
HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .
We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.
When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
#LI-HIDGlobal
Required Experience:
Unclear Seniority
Employment Type
Full Time
