Director, Customer Transformation, Insurance, Consulting
Director, Customer Transformation, Insurance, Consulting
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
GuidewireManagement Level
DirectorJob Description & Summary
At PwC our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs develop customer-centric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth.Shape the Future of Insurance Through Customer-Centric Transformation
Are you ready to lead change in the life wealth and pensions sector At PwC we are redefining what it means to serve customers in a digital data-driven world. Were looking for a visionary Director to join our Insurance practice with a sharp focus on transforming customer engagement across marketing sales service and customer experience.
This is a unique opportunity to guide some of the UKs and global leading life and pensions and wealth organisations through large-scale customer-led transformations. Youll play a key role in helping clients become more agile digitally enabled and customer-obsessed ensuring they meet the evolving needs of todays consumers seeking long-term financial security.
What Your Day Will Look Like:
Lead transformation by designing programs focused on putting the customer at the center of our clients businesses.
Help reshape customer-facing functions by crafting future operating models.
Drive strategic impact in customer strategy digital service design CX and marketing/sales modernization.
Inspire and guide multi-disciplinary teams of analysts designers technologists and specialists.
Build trusted relationships as a strategic advisor to senior client stakeholders including C-suite leaders.
Stay ahead by championing new technologies data analytics and digital trends in customer engagement.
This Role is for You If
You have expertise in customer centric large scale transformation
You have a strong background in financial services and in particular the life and pensions or wealth management sectors (leading programs of 1.5m)
You excel at understanding and addressing client needs
You can communicate effectively and build lasting relationships
You can manage priorities and successfully lead projects
You demonstrate leadership in direct consulting and project management
What youll receive from us:
No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Case Development Business Development Business Expansion Business Model Development Business Transformation Channel Partner Management Coaching and Feedback Communication Creativity Customer Analysis Customer Engagement Customer Experience (CX) Strategy Customer Insight Customer Relationship Management Customer Retention Customer Service Customer Strategy Customer Success Customer Transformation E-Commerce Embracing Change 29 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Up to 80%Available for Work Visa Sponsorship
YesGovernment Clearance Required
NoJob Posting End Date
July 25 2025Required Experience:
Director
Employment Type
Full-Time
