Opportunities: Product Associate (Program Admin Officer 1-2)
Opportunities: Product Associate (Program Admin Officer 1-2)
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Job Description
Competition # :46224
Department:Opportunities and Social Development
Location:HALIFAX
Type of Employment:Permanent
Union Status:NSGEU - NSPG
Closing Date:09-Jul-25(Applications are accepted until 11:59 PM Atlantic Time)
About Us
Through our services we advocate and help vulnerable Nova Scotians be independent self-reliant and secure. We work collaboratively across the province with a strong dedicated network of supports and staff to achieve desired and shared outcomes for all.
About Our Opportunity
Join our dynamic team at Service Excellence as we expand and enhance the digital landscape at OSD! As the backbone of coordination and administration for the Service Excellence team you will be instrumental in supporting the integration and continuous enhancement of OSD Digital Products. Reporting directly to the Director of Operations Planning you will play a pivotal role providing operational and procedural support to staff at OSD who are accountable for the delivery of core social programs. Your role will directly impact service delivery to clients.
Primary Accountabilities
You will assist in the delivery and administration of Digital Products including the implementation of new products and the enhancement of existing OSD products. Working with two (2) case management systems (CCM and ICM) and beyond you have the opportunity to support system releases problem solve create requirements/procedure documents communications and change management initiatives. You will also:
- Support effective product delivery and implementation.
- Review and assess system functionality for various programs and identify user needs to achieve system efficiency.
- Coordinate program recommendations/enhancements with staff and key partners
- Developing operational processes procedures and support used to deliver timely and efficient services to staff.
- Recognize diagnose and solve problems with the goal of uncovering valuable product and user insights.
- Provide system configuration and administrative support.
- Day-to-day system support and user access requests
Qualifications and Experience
A related Bachelors degree and one (1) year of related experience in coordinating and administering programs or an equivalent combination of training education and experience. In addition you have:
- Experience supporting Digital Products and a strong passion for making systems efficient for users.
- Knowledge of current research techniques and the ability to conduct data analysis and write reports.
- Proficiency in Microsoft programs (Word Excel PowerPoint Outlook SharePoint or equivalent)
- Ability to work independently and as a collaborative team player with expertise in partnering and developing relationships.
- Strong communication skills both verbal and written.
- Time management skills to ensure timely completion of tasks.
- Attention to detail is essential to support operations.
- Sound judgment skills.
- Ability to maintain confidentiality and a strong focus on client service.
We will assess the above qualifications and competencies using one or more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.
Equivalency
We recognize equivalent combinations of training education and experience providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include but not limited to:
- A completed related diploma and three (3) years of related experience
- Five (5) years of related experience
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as aDefined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
Working Conditions
Most of your time is spent in a comfortable office setting. Travel may be required at times. You must have the ability to balance conflicting priorities handle stressful situations and work both independently and collaboratively as a team.
What We Offer
- Career Development where you have access to career guidance tools resources and ongoing training for every stage of your career.
- Engaging workplace: our Employees feel valued respected connected and tuned in we have forward-thinking policies and strategies.
- Countless career paths.
- Department specific flexible working schedules.
Pay Grade: PR 06
Salary Range: $1924.95- $2760.42Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
IC
Employment Type
Full-Time
