Senior Customer Service Representative
Senior Customer Service Representative
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Job Description
Why Chubb
At Chubb our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service.
Join Chubb for a rewarding career where our core valuesexcellence integrity and respectguide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together lets shape a safer more secure world.
Locations:We are seeking candidates in Phoenix AZ/ Chesapeake VA/ OFallon MO
Overview: To deliver superior customer service through phone and online interactions with agents and customers. This role requires excellent communication skills emotional intelligence attention to detail and proficiency in using computers for processing.
Key Responsibilities:
- Handle inbound Calls: Answer incoming calls and providing exceptional engagement support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
- Process digital requests: Assist customers with electronic request processing including but not limited to first notice of loss inquiries and policy research.
- Document interactions: Gathers data and pertinent information related to the customer or agents loss and completing a first notice of loss record. This process is completed via phone email and/or chat and for property auto casualty and other lines of insurance.
- Provide product support: Offers services that include towing rental car temporary housing coverage verification and policy detail.
- Working autonomously: Maintains a high level of training and competency in policy procedure and systems in a rapidly changing environment.
- Customer Centric: Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes escalating concerns and recognizing opportunities to improve the customer experience.
- Catastrophe Awareness: Flexibility during weather or other events that may require overtime or overnight support.
- Development: If you do not already have one you may be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure
Qualifications
Experience & Education Requirements:
- Highschool or G.E.D. equivalent
- Handle multiple tasks simultaneously
- Excellent verbal and written communications and interpersonal skills
- Effectively work in a team environment
- Proficiency in using computers and navigating multiple software applications simultaneously
- Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues
- Ability to meet or exceed established Performance Standards
- Effective time management and organizational skills
- Licensure in any insurance discipline is a plus
Company Benefits Highlights:
At Chubb we provide our employees with best-in-class benefits to support their physical emotional and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees needs. Our comprehensive benefits package includes:
- Competitive compensation and performance-based bonuses
- Medical dental and vision coverage starting on your first day of employment
- Health savings account (HSA) and flexible spending account (FSA) options
- Generous paid time off (PTO)
- 10 paid holidays each year
- Up to 9% 401(k) contribution from Chubb
- Tuition and education reimbursement to support lifelong learning
- Professional training and development programs
- Stock options for eligible employees
Required Experience:
Senior IC
Employment Type
Full-Time
