Billing Analyst I - India
Billing Analyst I - India
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Job Description
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.
Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Billing Team
Mixpanels billing team is responsible for accurately provisioning and invoicing our customers based on the specific requirements of their contracts and our systems. The team also ensures that revenue is recorded accurately in accordance with GAAP and in compliance with our internal policies. The team is currently located across California and Spain expanding to other geographies in Singapore.
About the Role
We are looking for someone who is able to apply critical thinking and problem-solving to unique billing and contract scenarios. Who is comfortable working with ambiguity able to adjust to priority changes in rapidly changing environment. An effective Billing Analyst would have the ability to take initiative work flexibly and with a sense of urgency. They can work independently and collaboratively with their team and across different functions efficiently and effectively.
Responsibilities
- Maintain a set of assigned customers - creating customer accounts including contract plan provisioning adjustments account reconciliation creation of sales orders journal entries invoices credit memos and refunds on multiple software platforms
- Review contract terms and details to ensure it complies with billing policies and finance procedures
- Ensure all finance policies are always followed and adhered to and when exceptions are made ensure all required documentation is obtained
- Managing tickets (via Zendesk) and emails to ensure timely issue resolution for customer and internal inquiries related to billing
- Work with Customer Support Sales Deal Desk and Collection teams for customer billing-related questions
- Participate in the monthly closing tasks and annual audit requests
- Assist with the development introduction and maintenance of policies and procedures
- Perform other duties as assigned
Were Looking For Someone Who Has
- Bachelors (or equivalent degree) in Accounting (or related field)
- 3 years experience with Billing (high-tech Cloud or SaaS experience desirable)
- Solid computer skills required including MS Excel.
- Internal and customer service focus with strong written communication skills
- Strong problem-solving and analytical skills
- Demonstrated ability in process flows problem-solve and produce results
- Ability to learn new applications quickly and easily
- Exceptional attention to detail and accuracy
Nice to Haves
- Advance MS Excel
- Netsuite Salesforce Zendesk ASC 606 GAAP
Benefits and Perks
- Comprehensive Medical Vision and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.
Why choose Mixpanel
Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Required Experience:
IC
Employment Type
Full Time
