Senior Application Support Analyst
Senior Application Support Analyst
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Job Description
Job Summary
Job Description
What is the opportunity
The role is for an Application Support Analyst supporting the operation of Global Equity Derivative Technology applications used by our business partners in both trading and risk / position management for our Front Office Risk Finance and Operations groups.
This position is full time and will require you to work a minimum of 4 days in the office per week with the option to work one day from home.
What will you do
- Responsible for ensuring maximum system availability and prompt and accurate remediation of issues.
- Address issues and concerns from Front Office Finance Risk and Operations
- Leverage automation to improve day-to-day operations
- Liaise between Business and Technology to ensure connectivity required to achieve our collective objectives
- Actively manage infrastructure to drive efficiency
- Communicate outages and project updates effectively to stakeholders
- Collaborate with development team and vendors to resolve issues and improve our platform
- Proactively drive IT governance and de-risking initiatives
What do you need to succeed
Must-have
- Understanding of SQL database query and schema principles
- Ability to create support documentation user guides and training manuals
- Use of scripting languages and other automation tools
- Working knowledge of Operating Systems in both Windows and Linux
- Solid/Proven support experience in a front office banking environment
- Education to degree level
Nice-to-have
- Previous experience with the current platform technologies
- Stays current on industry technologies participants and market developments.
- Maintains a client first mentality
What is in it for you
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic collaborative progressive and high-performing team
- A world-class training program in financial services.
Agency Notice
RBC Group does not accept agency resums. Please do not forward resums to our employees nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resums. Please contact the Recruitment function for additional details.
Job Skills
Computer Operations Customer Service Enterprise Application Delivery Group Problem Solving Information Technology (IT) Infrastructure Interpersonal Relationships Standard Operating Procedure (SOP) System and Console Operations System Applications Systems SoftwareAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
