Technical Claim Manager
Technical Claim Manager
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Job Description
Purpose of the role
Were seeking a senior analyst with a strong claims background to support our runoff strategy as we exit intermediated distribution channels. In this influential role youll design and oversee outsourced claims processes monitor partners compliance with contractual and regulatory obligations and help maintain our award-winning customer role is an 18-month fixed term contract.
Key priorities
- Support oversight frameworks for partners claims operations.
- Conduct assurance activities including audits and reviews to ensure regulatory and code compliance.
- Report on partner performance to stakeholders and manage action plans.
- Oversee referrals for claims exceeding partners financial delegations.
Risk Management / Workplace Health & Safety
- Proactively manage risks by reporting incidents and improving processes.
- Follow WHS policies to ensure a safe workplace for yourself and others.
- Promote a strong risk culture across the team and business.
About you
Experience & Knowledge:
Qualifications
- Degree in business management or similar field (desirable).
- 10 years of technical claims experience in personal lines and SME.
- Strong understanding of claims service best practices.
- Experience with underwriting agencies or third-party claims administrators (highly desirable).
- Skilled technical claims auditor able to deliver constructive feedback.
- Deep knowledge of financial services legislation and technical requirements.
- Proven track record of driving continuous improvement.
- Strong research analysis and evidence-based recommendation skills.
- Excellent written and verbal communication.
- Thrives in a dynamic autonomous environment.
- Maintains performance in ambiguous situations.
Ways of working
Youi offers a hybrid model: in-office Tuesday to Thursday remote Mondays and Fridays.
Sippy Downs & Fortitude Valley:
This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office.
Sippy Downs: Free onsite parking nearby public transport (bus) and close to shops. Plus enjoy exclusive HQ perks!
Fortitude Valley: Prime location on James St & Ann St a short walk to the train station with excellent public transport and proximity to Brisbanes best restaurants bars and shops.
Why Youi
At Youi we challenge the normin both insurance and hiring. With 3000 employees were growing fast driven by diversity individuality and a passion for awesome service. Our dynamic honest and human-focused team values every contribution. If youre ready to make a difference join us!
- Work-Life Balance 22 days of leave (including your birthday) paid volunteer day and onsite wellness services.
- Wellbeing Free fitness classes bike hire onsite health checks and a 24/7 employee assistance program. Enjoy social sports virtual health challenges and two onsite cafs.
- Financial Perks 15% insurance discount retail deals and financial wellbeing & health insurance consults.
- Career Growth Career progression and paid study leave.
As a Circle Back Initiative member we commit to respond to every application.
* Our Internal Talent Acquisition team handles all hiring and we dont accept unsolicited resumes sent to hiring managers.
Required Experience:
Manager
Employment Type
Full-Time
