Branch Support Administrator - Birmingham, AL
Branch Support Administrator - Birmingham, AL
Employer Active
Job Alert
You will be updated with latest job alerts via email
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
The Branch Support Administrator provides support including data entry customer support and or clerical functions to ensure smooth operation of the Birmingham Branch.
Primary Responsibilities
- Prioritizes new unscheduled service calls for branchs service technicians to best meet customers needs.
- Works closely with thebranch managementto coordinate technicians according to customer requests determine schedules.
- Provides technicians with any pertinent information regarding service calls.
- Opens & closes service orders for billing upon completion to ensure accuracy.
- Supports field service technicians in the field to resolve problems quickly.
- Collaborates with customers manufacturers and internal departments to determine customer needs.
- Coordinates shipping & receiving of ordered and or warranty parts.
- Generates accurate purchase orders for parts to corporate office and outside vendors.
- Communicates credit collection guidelines & resolves situations accordingly and timely.
- Generates daily monthly and quarterly reports as needed.
- Other duties as assigned by management.
Minimum Requirements:
- Must be 18 years of age.
- Completion of a satisfactory background check and drug screen is required.
Skills Abilities and Other Requirements:
- Ability to work independently
- Strong Windows based computer skills including Microsoft Word & Excel.
- Strong attention to detail
- Ability to answer high volume incoming customer calls and balance multiple priorities.
- Ability to effectively resolve customer issues.
- Stellar interpersonal verbal and written skills.
What We Offer:
- Competitive Salary
- 401K Retirement Plan
- Paid Holidays
- Paid Vacation
- Medical and Dental Insurance
- Short-Term Disability
- Long-Term Disability Insurance (Company Paid)
- Life Insurance (Company Paid)
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time