Team Leader Operations - Quality Service
Team Leader Operations - Quality Service
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Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
We are looking for a Project Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement implement process changes and track and report on results. The ideal candidate will have experience leading process improvement projects be well-versed in process improvement tools and methodologies and have excellent project management skills. Candidate should be a strategic thinker who can see the big picture and also have the attention to detail necessary to implement change.What Youll Do:
- Implementing projects to improve support processes within the organization such as Lean Six Sigma initiatives or process mapping exercises
- Reviewing current processes and recommending changes based on industry best practices
- Implementing technology-driven solutions to streamline data collection storage and analysis processes
- Conducting research to identify and apply best practices in data analytics and technology utilization to improve organizational processes
- Analyzing data to identify opportunities for improvement in existing processes
- Working with management to determine strategy for new initiatives or projects
- Developing an implementation plan for each project including identifying stakeholders creating timelines and developing budgets
- Participating in meetings with stakeholders to discuss process improvements
- Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures
- Managing the adherence to the implemented project solutions
- Creating reports detailing the results of process improvement initiatives
- Research on the various information and trends in the market as per the requirements of the projects
Creating PPT presentations and final process documents to support the process progress and delivery
What Were Looking For:
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) French. Please note that Information security responsibilities are based on role.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Employment Type
Full-Time
