Account Relationship Manager
Account Relationship Manager
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
Job Description
Responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email. Responsibilities include account maintenance growth increased profitability overall client satisfaction and projects and to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.
Fitness & Probity
This role is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011.
Accountabilities for your role - what are you expected to do
- Responsible for proactive support and service to an assigned portfolio of small to mediumsized Elavon clients via telephone or email
- Responsibilities include account maintenance growth increased profitability overall
- Client satisfaction and projects and to identify opportunities to enhance the profitability of the client relationship
- Sells a full range of merchant processing products and services
- This role is the escalation point for both internal and external client issues
Competencies for your Role - how are you expected to behave
Drive for Results
Hold self and others accountable to consistently achieve meaningful results.
Collaboration
Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts teams goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.
Agility & Innovation
Demonstrate flexibility in dealing with fast-changing priorities and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.
Customer Centricity
Build strong customer relationships and deliver customercentric solutions.
Risk Management
Appropriately identify and manage risks in compliance with applicable laws rules and regulations and with Company Policy.
Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.
Technical Competencies for your role what are you expected to know
- Emerging relationship building and selling skills
- Ability to analyse information received from various sources and synthesize into reports presentations and proposals
- Strong problem-solving skills
- Strong organization and project management skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills
- Proficient computer skills especially Microsoft Office applications
- Excellent presentation interpersonal verbal and written communication skills
Qualifications Required to perform your Role
- Must speak fluent Swedish and Norwegian
- High school diploma or or equivalent work experience
- Zero to two years of client management experience
- Ability to work independently and as a part of a team
- Excellent communication presentation and interpersonal skills
- Ability to manage multiple priorities effectively
Control Function Disclosure
This role has been identified as a Controlled Function (CF4) under the Central Bank of Irelands Fitness & Probity Regime. Accordingly the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards.
Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications experience employment history financial soundness and other interests that the Company requests for that purpose.
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Required Experience:
Manager
Employment Type
Full-Time
