Salesforce Business Analyst Remote South Africa -Clone
Salesforce Business Analyst Remote South Africa -Clone
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1 Vacancy
Job Description
Salesforce Business Analyst (Remote - LATAM)
About Us
We re an innovative consulting firm specializing in Salesforce solutions focused on transforming how businesses operate. With a client-first mindset and a commitment to excellence we deliver high-impact implementations and ongoing managed services. Our collaborative results-driven environment empowers top talent to thrive and directly contribute to client success.
What We re Looking For
We re seeking a detail-oriented analytical and client-focused Salesforce Business Analyst to join our remote team. Youll play a pivotal role in bridging business needs with technical translating complex challenges into streamlined actionable solutions.
Ideal candidates will take full ownership of driving clarity for clients by breaking down intricate requirements into clear processes and presenting them through compelling visual documentation like decks swimlane diagrams and user journey storyboards.
This is a remote position with a strong preference for candidates from anywhere and requires a minimum of 4 hours of daily overlap with Hawaii/Chicago time zones.
Key Responsibilities
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Requirements Gathering
Lead discovery sessions with clients to understand their processes pain points and goals. Translate insights into clear actionable functional and non-functional requirements. -
Solution Design & Documentation
Create detailed specifications user stories use cases and acceptance criteria. Partner with Salesforce Architects and Developers to design effective solutions. -
Process Visualization
Build visual documentation (e.g. swimlane diagrams flowcharts storyboards) to illustrate current/future states and align stakeholders. -
Client Communication
Act as a liaison between business stakeholders and technical teams. Present findings and solutions clearly and confidently to clients. -
Salesforce Configuration Support
Guide clients on Salesforce best practices. Perform hands-on configuration when needed (custom objects workflows reports etc.. -
Testing & Quality Assurance
Work with QA teams to develop test plans verify business requirements and ensure solution integrity pre-deployment. -
Training & Change Management
Support rollout through training materials and user documentation to ensure smooth adoption. -
Backlog & Project Alignment
Collaborate with Project Managers to manage and prioritize product backlogs aligned with project timelines and goals.
Required Qualifications
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3 years of experience as a Business Analyst on Salesforce CRM projects (implementation or managed services).
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Strong experience eliciting analyzing and documenting business and technical requirements.
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Proven ability to create clear visual documentation (swimlane diagrams user journeys process maps).
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Familiarity with Salesforce platform capabilities and core functionalities.
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Excellent analytical and problem-solving skills.
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Strong English communication skills (written and verbal) with the ability to present to both technical and non-technical stakeholders.
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Client-facing experience: leading workshops gathering requirements and delivering presentations.
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Proficiency with tools like Jira Confluence Notion or similar.
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Based in Latin America with at least 4 hours of daily overlap with Hawaii/Chicago time zones.
Preferred Qualifications
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Salesforce Administrator Certification (ADM 201; additional Salesforce certs are a strong plus.
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Experience with Agile/Scrum methodologies in Salesforce environments.
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Familiarity with data migration strategies and tools.
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Prior consulting experience.
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Bachelor s degree in Business Information Systems Computer Science or related field.
If youre passionate about turning complex business needs into elegant Salesforce solutions and want to work with a supportive remote-first team we d love to hear from you.
Employment Type
Remote
Company Industry
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
