Incident Manager- Infrastructure Technology (Hybrid)
Incident Manager- Infrastructure Technology (Hybrid)
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$ 125000 - 150000
1 Vacancy
Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
Join our dynamic team as an Incident Manager within our IT Infrastructure division! As Incident Manager youll spearhead global cross-functional teams to drive Root Cause Analysis and implement effective solutions for major technology incidents. Youll play a pivotal role in enhancing our operational resilience by ensuring ITIL-aligned Problem Management processes are meticulously followed recovery playbooks are current and executive communications are clear. If youre ready to make a measurable impact by preventing recurring issues and elevating incident management standards across the organization this is the opportunity for you!
Responsibilities
Assemble cross organizational teams to investigate any major technology incident with the goal of performing Root Cause Analysis (RCA) to resolution.
Ensure Problem Management processes are followed and incident postmortems are completed in a timely manner to identify areas of improvement and correct process deviations
Coordinate globally with peer managers regarding resources issues and schedules
Ensure accurate RCA information and outcomes are captured and documented
Create and maintain recovery playbooks for commonly occurring issues
Conduct post-event analysis using the ITIL problem management process and relationships with engineering to assure that issues to prevent further occurrences
Develop internal communications at an executive level
Post event program management
Identify reoccurring issues and follow up with responsible teams
Perform other duties and projects as assigned
Qualifications
5 years of experience in Problem management field
Strong understanding of workflow of Incident management to Problem management
Understanding of ITIL framework for problem management
Knowledge of ITSM is a plus
Familiarity with IT Infrastructure and problem-solving techniques
Bachelors degree in business computer science engineering or related field or equivalent experience
Superb communication skills (both verbal and written)
The ability to communicate confidently and clearly on conference calls in meetings and via email at all levels of the organization is critical
Strong organizational skills with the ability to handle multiple tasks simultaneously
Customer focus and ownership use of own initiative and a proactive approach to work
Extensive experience supporting and leading technical environments; demonstrated leadership skills under fast-paced highly dynamic situations
Crisis management skills: able to set priorities pursue multiple threads at the same time accurately reflect current state and drive towards desired state
Ability to maintain calm during stressful situations
A great teammate who is influential and builds good working relationships across all functions.
Excellent project management skills including demonstrated ability to lead projects across teams where influencing skills are required
Basic Knowledge of all financial industries preferred
Compensation Range: The salary range for this position is between $125000 - $150000 USD. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit for more information on our comprehensive benefit offerings.
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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.
Required Experience:
Manager
Employment Type
Full-Time
