Incident Reporting Specialist
Incident Reporting Specialist
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
INCIDENT REPORTING SPECIALIST
Address: Division of Developmental Disabilities (DDD)
11526 W. Bell Rd - Surprise AZ 85378
Salary: $44039.42
Grade: 18
Closing Date: July 18 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit or click on the link here to view Our DES video. Come join the DES Team!
DES Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as an Incident Reporting Coordinator. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.
Essential Duties and Responsibilities include but are not limited to:
Entering incident report into the Incident Management System (IMS) Arizona Health Care Cost Containment System (AHCCCS) Portal notifying key personnel (including Support Coordination Quality Assurance and Region Administration) of these incidents and tracking of this communication and following up
Researching each incident report through the Client Application database and the District Employee Directory in order to ensure member vendor and internal distribution information is correct; compiling reports and sending via interoffice mail to each Support Coordinator
Answering the incident reporting phone line and documenting the calls via log ensuring entry into IMS; following up with the afterhours emergency staff and the afterhours administrator to ensure information is accurate and thorough for Quality Assurance review and possible entry into IMS; following up with vendors for written reports on incidents that were verbal notifications
Conducting training and technical assistance for qualified vendors/service providers and division staff
Knowledge of:
Human dynamics and organizational systems
Routine letter and memo composition
Investigation and fact finding methods
Skill in:
Oral and written communication
Compiling organizing analyzing and interpreting data and information into report formats
Working with material of a technical and/or confidential nature
Dealing with the public using appropriate tact and resourcefulness
Ability to:
Prioritize and meet timelines
Screen and route correspondence and request follow up
Use various computer software applications (Word Excel Database systems Google Docs etc.)
Assist with timely projects reports memos etc
The ideal candidate for this position will have:
One year of experience working with individuals with developmental disabilities or a vulnerable population; experience utilizing various computer programs (e.g. Word Excel Database systems Google Docs etc.) is highly desirable
Arizona Level 1 Clearance Card is required
Candidates for this position shall be subject to a search of the Child Protective Services Central Registry pursuant to A.R.S. 8-804
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact Pio Guillen or email
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Pio Guillen at or Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
