Administrative Assistant
Administrative Assistant
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential.
The original camera re-commerce company KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979 KEH has become the largest curated market for field-tested expert-graded photo and video equipment in the industry.
At KEH Camera were passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives.
Why Work at KEH Camera
- Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company thats not just in the business of gear fueling creativity empowering photographers and videographers and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither if you have inner passion for something you will find a home here!
- Collaborate with Visionaries: Work alongside a team of passionate dedicated individuals who live and breathe KEH and all that it stands is about. At KEH innovation and growth arent just goals theyre part of our DNA. Your ideas and contributions will be valued from day one.
- Make a Real Impact: At KEH youre more than just an employee; youre a key player in an exciting ever-evolving industry and a part of a special and rapidly growing company. Your work here directly influences an industry as well as the lives and joys of countless people and helps shape the future of the photo and video gear marketplace.
- A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning training and career advancement opportunities. Whether youre a photography enthusiast a tech expert or a truly curious person well help you grow your skills and expertise.
The Administrative Assistant will support the Repair Operations department at KEH by assisting with the coordination of repair workflows customer service inventory management and internal communication. This role is vital to ensuring that repair processes run efficiently all customer communications are handled professionally and internal documentation is kept up to date. The successful candidate will be detail-oriented organized and comfortable handling multiple tasks in a fast-paced environment
Location
- In-person role based in Smyrna GA (Atlanta metro area)
What You Will Do:
Repair Workflow Coordination:
- Oversee repair equipment tracking in and Gala.
- Coordinate shipments to OEM vendors and manage return approvals.
- Process RMAs for Extend repairs and communicate repair outcomes to customers.
Customer Service & Communication:
- Respond to customer inquiries via email phone and in person providing repair status and updates.
- Handle warranty repair communications including re-estimates exchanges and refunds.
Sales & Internal Support:
- Collaborate with sales teams on customer concerns re-estimates and repair status.
- Assist with inventory and part availability coordination and report on customer returns.
Gear Intake & Documentation:
- Inspect and log incoming repair gear ensuring all accessories are included.
- Distribute equipment to technicians for evaluation and repair.
Post-Repair & Fulfillment Support:
- Update repair status and notify customers and sales teams once repairs are complete.
- Coordinate shipping of completed repairs to customers.
Inventory & Warehouse Coordination:
- Support technicians with gear retrieval and ensure proper tracking of repair parts.
- Maintain inventory bins and assist with warehouse organization.
Vendor & Warranty Repair Management:
- Ship gear to vendors manage returns track parts and repairs.
- Liaise with vendors for re-estimates parts availability and ordering.
Extend & Sony Workflow:
- Input and track Sony gear in internal systems provide reports to Sony.
- Manage invoicing and RMA communications for Extend repairs.
General Duties:
- Ensure repair area supplies and tools are stocked.
Additional job duties and requirements may include:
- Maintain repair area supplies and ensure tools/materials are stocked.
Skills Needed to be Successful:
- High school diploma or equivalent required; associate degree preferred.
- 23 years of administrative experience ideally in a repair or technical environment.
- Strong organizational skills with the ability to multitask and maintain attention to detail.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Excel Word Outlook); experience with or similar platforms is a plus.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- Customer service mindset with a strong ability to address inquiries and resolve issues professionally.
- Basic knowledge of repair workflows and inventory management systems preferred.
Language Skills:
Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Mathematical Skills:
- Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages. Ability to apply concepts of basic algebra. Ability to build merchant category budget.
- Basic knowledge of applied statistics core machine learning algorithms and basic AI principles
Work Hard Play Hard:
Enjoy a hard-working and fast-paced environment where your work is celebrated and where you can commit your energy and efforts alongside like-minded individuals who are focused on building and growing a great company and winning.
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle or feel objects tools or controls and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. The noise level in the work environment is usually moderate.
Benefits:
- Comprehensive medical dental and vision plans
- HAS and FSA Accounts
- Short and Long term disability
- Company provided life insurance
- 401(k) and company match
- Paid vacation sick days and holiday
- Options for Pet Insurance and Legal Services
- Discounts of camera gear
Equal Opportunity Employer:
KEH Camera is an Equal Opportunity Employer that does not discriminate on the basis of any status protected under federal state or local law. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law based on race color religion sex age sexual orientation gender identity and/or expression national origin veteran status or disability in relation to our recruiting hiring and promoting practices.
The statements contained in this position description are not necessarily all-inclusive; additional duties and responsibilities may be assigned and requirements may vary from time to time.
Professional business references and a background screening will be required for all final applicants selected for a position.
If you need assistance or an accommodation due to a disability you may contact .
KEH Camera is not currently accepting resumes from agencies for this position. If you are a recruiter search firm or employment agency you will not be compensated in any way for your referral of a candidate even if KEH Camera hires the candidate.
Employment Type
Full Time
Key Skills
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