Service Manager
Service Manager
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Job Description
Service Manager
About Us:
At Gooseneck Implement our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude we operate with integrity accountability and resolve. As a trusted partner in the Ag equipment industry we create an optimal business environment ensuring success for our employees and customers.
About the Position:
Department: Service
Reports to: General Manager
Supervises: Shop Foreman Service Technicians Set-up Technicians Wash Bay Techs Shop Help Service Writer and/or Assistant Service Manager
Purpose:
Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction growing profitable service labor sales exercising disciplined expense control attracting and retaining outstanding talent and effectively engaging department personnel.
Responsibilities:
- Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
- Works with customers sales department and technicians to schedule all repair reconditioning and pre-delivery for the shop.
- Quotes every repair and reviews all work orders for billing.
- Develops quotes for every sales repair and all customer repairs.
- Creates annual Service Department goals and budget in alignment with the organizations financial and operational objectives.
- Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
- Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
- Coordinates customer clinics field days and related promotional events.
- Works with Central Warranty Specialist to submit all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
- Recruits hires develops and retains key talent by maintaining a current Internal Depth Chart Recruiting and Hiring Plans and individual development plans.
- Maintains all department tools equipment and vehicles in good working order.
Knowledge Skills and Abilities:
- Minimum 3 years experience in Service Department operations.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Ability to speak effectively one-on-one and within a group.
- Basic understanding of financial principles relative to Service Department operations.
Required Experience:
Manager
Employment Type
Full-Time
