Front Office Supervisor
Posted on :
06-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are seeking a passionate and service-oriented Front Office Supervisor to join our pre-opening team. The ideal candidate will oversee daily operations at the front desk ensure exceptional guest service support team members and act as a key point of contact for guests. This role is crucial in creating a welcoming atmosphere and ensuring smooth efficient check-in/check-out procedures.
- Prepare for daily arrivals in terms of room allocation amenities and special requests of Guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
- Drive Upselling and exceed the monthly targets.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all times.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to Guests.
- Assist at the reception desk Foreign Exchange Night Audit and the Business centre as and when assigned.
- Over credit limit report to be checked and files on daily basis.
- Housekeeping discrepancy report checked and filed on daily basis.
- Liaise with Guest Relations / Concierge for action plans on group arrivals / departure.
- Review logbook verify outstanding and follow up pending. Identify if any special assignment for the day.
Qualifications :
- Minimum 3 years of experience in a front office role in a 4- or 5-star hotel with at least 1 year in a supervisory or team leader position.
- Strong knowledge of front office operations and hotel PMS systems (e.g. Opera Cloud).
- Excellent communication interpersonal and leadership skills.
- Proficient in English and Arabic; additional languages are a plus.
- Ability to remain calm and professional in high-pressure situations.
- Guest-oriented with a strong sense of hospitality and attention to detail.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
