Retail Gun & Firearms Counter Supervisor, FT
Retail Gun & Firearms Counter Supervisor, FT
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Job Description
Summary:
Reporting to the Hardlines Group Sales Manager the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.
A Gun Counter Supervisor requires the ability to safely handle firearms and adhere to provincial federal and company firearm regulations. They are responsible for providing legendary customer service experience for every customer by greeting and assisting customers in finding merchandise and making buying decisions.
Responsibilities:
- Provide supervision and leadership to the team members of the department in partnership with the manager
- Knowledge of various makes and models of firearms and scopes and an understanding of the concepts and practices of hunting and related activities
- Delegate tasks and work assignment to team members by giving clear and concise direction and follow up to ensure proper execution
- Foster the growth and development of team members by training various standard operating procedures and processes
- Ensure team members follow all standard operating procedures and systems processes following up to provide correction and guidance when needed and reporting violations to the manager
- Perform administrative tasks related to their assigned department
- Provide legendary customer service by identifying and evaluating customers needs and making product recommendations based off this analysis
- Promote company programs to team members and customers
- Maintain visual presentation standards including in-store signage merchandise recovering/front facing restocking remerchandising dusting and vacuuming sales floor as needed
- Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Assist in other areas of the store when business needs dictate
Qualifications:
- Two or more years of supervisory experience in a sales or service environment is preferred
- A Restricted and Non-Restricted Possession and Acquisition License is required
- Open availability this position will be required to work store opening and closing shifts as well as on weekends
- High school diploma or equivalent is preferred
- Ability to evaluate customers needs and make recommendations based on needs
- Ability to provide superior customer service and exceed customers expectations
- Ability to use good judgment and logic
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabelas specific products is an asset
Bass Pro Shops & Cabelas welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
- Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund
Required Experience:
Manager
Employment Type
Full-Time
