Lead Technician
Lead Technician
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Job Description
Your role
The Lead Technician (LT) prioritizes a customer-first mindset and ensures timely and accurate planning and delivery of customer requests. The LT assist the Manager Property & Remote Hands with the training and development of the Data Centre Technicians. The LT proactively manage daily customer services requests activities and other planned works and ensures an efficient resource utilisation and an excellent customer service level by meeting committed deadlines. The LT provides technical leadership and advanced support and can be a specialist with a particular skill set. The LT serves as the primary contact for Technicians acts as Manager Property & Remote Hands in their absence and assists Site Management in communicating with customer representatives during daily operations and incident escalation. As working supervisor the LT oversees and coordinates all customer services requests and manages outing / allocation of service requests coming from different application systems. The LT monitors Service Level Agreements (SLAs) and supports process preparation including instruction and reporting.
What youll need
- Lead and ensure adherence to company safety policies operational efficiency and core values.
- Provide technical leadership overseeing site operations to ensure compliance with industry standards.
- Supervise and mentor technicians facilitating their training and development.
- Deliver advanced technical customer service support and prioritize service requests.
- Collaborate with Site Management to identify efficiencies innovations and plant optimization
- Manage compliance administration and documentation ensuring adherence to regulations.
- Act as a single point of contact for customer service requests and maintain effective communication with stakeholders.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents. To learn more about Digital Realty please visit or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Required Experience:
IC
Employment Type
Full-Time
